Customer Experience Manager
vor 2 Monaten
At Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer.
If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team
Joining Trivett means becoming part of Inchcape, a global company with over 1,400 employees across Australia and New Zealand, united by a mission to bring mobility to the world's communities for today and the future.
About the role In this dynamic position, you will assist in managing our Customer Experience Team, ensuring an outstanding sales journey for retail customers.
You will work closely with the Retail Centre Manager to drive success, including finance and insurance (F&I) targets, while motivating and guiding the team to deliver an exceptional, flexible customer journey.
Reporting into the Retail Centre Manager, your duties and responsibilities will include but are not limited to the following: Lead and mentor the Customer Experience Team, ensuring performance expectations are met.
Provide comprehensive product knowledge and manage customer interactions, ensuring a "Customer First" experience.
Support the sales process, including contracts, finance, insurance products, and handling customer enquiries.
Resolve escalations, complaints, and manage customer details in Salesforce and DMS.
Assist with onboarding and training new team members, contributing to a positive workplace culture.
About you To be successful in the role, you will have: 3+ years' experience in a customer-facing and sales role, with a minimum of 2 years' experience in leading a team.
Strong communication skills and a passion for delivering excellent customer experiences.
Ability to multitask, ensure high standards, and mentor team members to success.
Proficient in MS Office and confident using digital platforms.
Previous automotive industry experience and familiarity with Finance & Insurance products (desirable).
Experience using Salesforce (desirable).
Valid drivers licence.
Apply now
You'll be part of a supportive team where your leadership will shape customer journeys and contribute to the long-term success of our business.
If you're driven, customer-focused, and ready to make an impact, apply now
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