Customer Experience Manager
vor 1 Woche
Customer Experience Manager (Service Provider)Location: Sydney, Australia
Area of Interest: Customer Experience
Job Type: Professional
Job Id: 1428827
What You'll Do As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business.
You're the primary CX point-of-contact for customers taking end-to-end ownership.
You will understand their Business and Technical objectives and develop strategies that will enable them.
You will be responsible for ensuring we deliver customer aligned outcomes.
You will engage with both executives and technical partners within the customer.
Drive adoption of software, services and value realization leading to successful renewal and growth.
Proactively manage and mitigate renewal risk throughout customer journey and in alignment with Renewals team, leverage risk insights and adoption action plans to increase customer retention rates.Develop and maintain strong executive and technical influence with customers and understanding their business challenges and objectives.Advocate for the customer within Cisco, ensuring their needs are met and that they receive a high-quality customer experience.Accountable for financials including services revenue and margin and making needed strategic financial decisions.Build and implement Technical Adoption Plans in partnership with CSS that align with customer goals to maximise their technology investments and promote the full use of our technologies.Build E2E Customer plan aligning Delivery, Partner, Architecture, and Customer Success adoption strategy and execution.Lead Customer Value Workshops and QBRs to review adoption progress and drive customers outcomes and benefits expected from Cisco products resulting in successful onboarding, adoption and renewals.Be a Technology Evangelist between customers and Cisco's product teams, providing feedback to advise product development and enhancements.Stay up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert mentorship to customers.Who You'll Work With In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and Partners to drive value realization.
You will collaborate with Sales, Renewals, the SDA team, and Deal Acceleration teams to assist in driving ARR and services growth.
Who You Are 7+ years experience in the technology industry & understanding of financialsGood understanding of IT/ Infrastructure & ServicesDemonstrated ability to build relationship with customersAbility to drive cross functional teams to deliver customer outcomesYou are a strategic problem solver with a strong background in customer success and technology adoption.
You possess excellent communication and relationship-building skills, enabling you to develop and build partnerships with our customers.
You're adept at managing financials, and making strategic investment decisions.
With a proven track record of driving software and service adoption, mitigating renewal risks, and improve customer dedication.
You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate.
Why Cisco? #WeAreCisco.
We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.
#J-18808-Ljbffr
-
Customer Experience Manager
vor 3 Wochen
Sydney, Österreich Inchcape Plc VollzeitAt Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer.If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team!Joining Trivett means becoming part of Inchcape, a global company with over 1,400...
-
Customer Experience Manager
vor 3 Wochen
Sydney, Österreich Inchcape Plc VollzeitAt Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer.If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team!Joining Trivett means becoming part of Inchcape, a global company with over 1,400...
-
Customer Experience Manager
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitAt Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer.If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team!Joining Trivett means becoming part of Inchcape, a global company with over 1,400...
-
Customer Experience Manager
vor 3 Wochen
Sydney, Österreich Inchcape VollzeitAbout Us At Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer.If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team!Joining Trivett means becoming part of Inchcape, a global company with over...
-
Customer Experience Manager
Vor 5 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitAt Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer.If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team!Joining Trivett means becoming part of Inchcape, a global company with over 1,400...
-
Customer Experience Manager
vor 2 Wochen
Sydney, Österreich Inchcape Plc VollzeitAt Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer. If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team! Joining Trivett means becoming part of Inchcape, a global company with over 1,400...
-
Customer Experience Manager
Vor 5 Tagen
Sydney, Österreich Inchcape Plc VollzeitAt Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer.If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team!Joining Trivett means becoming part of Inchcape, a global company with over 1,400...
-
Customer Experience Manager
vor 1 Woche
Sydney, Österreich Inchcape plc VollzeitAt Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer. If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team! Joining Trivett means becoming part of Inchcape, a global company with over 1,400...
-
Customer Experience Manager
vor 3 Wochen
Sydney, Österreich Inchcape VollzeitAbout UsAt Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer.If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team!Joining Trivett means becoming part of Inchcape, a global company with over...
-
Customer Experience Manager
vor 1 Tag
Sydney, Österreich Tideri Jobbörse VollzeitAbout us:There's never been a better time to join Virgin Active, we have the best talent, doing the best work of their lives with meaning.Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world's most loved exercise brand.We are part of the Virgin group of companies worldwide and...
-
Customer Experience Manager
vor 1 Woche
Sydney, Österreich Tideri Jobbörse VollzeitCustomer Experience Manager (Service Provider) Location: Sydney, Australia Area of Interest: Customer Experience Job Type: Professional Job Id: 1428827 What You'll Do As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to...
-
Customer Experience Manager
vor 1 Woche
Sydney, Österreich Cisco Systems, Inc. VollzeitCustomer Experience Manager (Service Provider)Location: Sydney, AustraliaArea of Interest: Customer ExperienceJob Type: ProfessionalJob Id: 1428827What You'll DoAs a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value...
-
Manager, Rbs Customer Experience Strategy
vor 3 Wochen
Sydney, Österreich Commonwealth Bank VollzeitYou're a team player, driven to deliver exceptional outcomes. We are a fun and passionate team.Together, we can achieve big goals and have fun along the way. See yourself in our team: This role sits within the CBA Retail Banking Services (RBS) Strategy function, which is accountable for developing critical strategies for long term growth, defining the...
-
Customer Experience Specialist
vor 1 Woche
Sydney, Österreich Zip Pay VollzeitCustomer-first mindset with 6-12+ months experience managing customer relationshipsBe a part of a tight-knit team of problem solvers who can think fast on their feet6-day rotating roster (Monday-Saturday, 8:45AM -6PM). Weekdays office basedStart your adventure with ZipJoin Zip's Customer Experience function, responsible for creating memorable experiences for...
-
Customer Experience Officer
vor 3 Wochen
Sydney, Österreich Suntory Holdings Limited VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Experience Officer Requisition ID: 8172 Who are we? Craft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food.Underpinned by quality, craftsmanship and a strong sense of purpose,...
-
Customer Experience Specialist
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitStart your adventure with Zip Join Zip's Customer Experience function, responsible for creating memorable experiences for the millions of Australians who choose to pay with Zip - a leading global BNPL company.As a first port of call for all customer enquiries, Zipsters in this supportive team work well at pace, have a strong attention to detail and enjoy the...
-
Customer Experience Specialist
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitStart your adventure with Zip Join Zip's Customer Experience function, responsible for creating memorable experiences for the millions of Australians who choose to pay with Zip - a leading global BNPL company.As a first port of call for all customer enquiries, Zipsters in this supportive team work well at pace, have a strong attention to detail and enjoy the...
-
Customer Experience Specialist
vor 3 Wochen
Sydney, Österreich Inchcape Plc VollzeitCustomer Experience Specialist - Instore At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer.We believe that delivering exceptional customer service is the key to our success.If you have a passion for sales, retail, or the automotive industry, and you're eager to develop your skills in a dynamic environment,...
-
Customer Experience Specialist
vor 1 Woche
Sydney, Österreich Tideri Jobbörse VollzeitCustomer Experience Specialist - Instore At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer.We believe that delivering exceptional customer service is the key to our success.If you have a passion for sales, retail, or the automotive industry, and you're eager to develop your skills in a dynamic environment,...
-
Customer Experience Officer
vor 3 Wochen
Sydney, Österreich Suntory Oceania VollzeitWho are we?Craft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food.Underpinned by quality, craftsmanship and a strong sense of purpose, our exciting new partnership will be powered by two manufacturing sites, five distribution centres and more than 1500 Suntorians across...
