Aps 3 Participant Support Officer
vor 3 Wochen
APS 3 Participant Support Officer
APS 3 $37.36 Hourly Rate / + SuperDeakin, ACT12-month contract (possible extension)About the clientThe APS3 Participant Support Officer is a team membership position responsible for setting priorities and managing workflow for their role, producing work that is subject to regular monitoring.
Duties of APS 3Providing high quality customer service as the first point of contact and resolution for participants, customers and stakeholders, in person, over the phone, via email.Providing first point of contact and support for participants presenting for in-person appointments.Resolving a high volume of straightforward enquiries using available information, advice, and scripts.Managing team email inboxes, calendars, and appointments, ensuring responses are within timeframes.Actioning straightforward planning pathway supplementary delegate tasks as per the Act and in accordance with work instructions and operational guidelines.Escalating more complex planning tasks for response by senior team members or other Service Delivery teams.Providing administrative and operational support to service delivery teams, including data entry, record keeping, coordinating and minuting internal meetings, arranging travel, processing invoices, raising resource requests, and responding to property and maintenance issues.Providing on-the-job support for peers and working collaboratively in a team environment.Key SkillsHigh-level organisational and planning skillsAttention to detailWorking with Vulnerable People registration.Application RequirementsApplicants must hold Australian citizenship.Applications close on 21/11/24.Agency background checks.If you feel you are a suitable candidate, submit your application by hitting 'Apply for this job'.
Alternatively, contact Mishael Solomon on or email via for further discussion.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, and people with disability.
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