Coles | Cfc Optimisation
vor 2 Monaten
We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands.
At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.
About the team Our Customer Fulfilment Centres (CFCs) are an even smarter and easier way to fulfil online orders and deliver the smiles for our customers.
And you could get involved.
Your role, no matter where you are at a CFC, will have a direct contribution to every customer's order.
At the forefront of driving innovation, you'll be part of redefining the customer experience in online grocery shopping.
The first of their kind in Australia, our CFCs help provide customers with improved availability and freshness, a broader produce range and a seamless digital experience.
About the role You will lead your team through the day-to-day operation of our Victorian CFC, planning and executing to achieve Coles Ecommerce KPIs.
Manage your team and work with the Operational team onsite ensuring the department is hitting key targets on cost, fulfilment, food quality and safety.
Be a champion for safety and lead an operational safety-first culture.
Collaborate and influence key stakeholders across central operations and transformation teams to ensure change strategy alignment.
Build and execute the strategic plan to achieve ecommerce objectives.
Drive a customer-focused culture across all departments of the operation ensuring Coles Online customers receive 'the perfect order' each time.
Find ways to support continuous improvement initiatives of the site providing insight to key stakeholders and ensure ways of working are continually challenged and improved.
About you and your skills We're looking for a passionate operations leader that has a customer-first focus, continuous improvement mindset and experience in organisational change management.
Tertiary qualification in a relevant discipline.
A successful track record of operational delivery and building successful teams.
Ability to adapt to a fast-paced and changing environment, whilst ensuring key deliverables are met.
Ability to utilise key financial data and operational metrics to drive performance improvements and outcomes.
A clear vision of the change strategy that is delivered with a high degree of energy and passion.
A passion for people, engaging teams and developing team members.
Attention to detail to interpret and respond to systemic data.
Strong computer systems skills, and be comfortable in processing data and information from multiple systems.
What's in it for you?
Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases.
We also offer additional periods of double discount (10%) at various times throughout the year.
As well as hot deals exclusive to team members that translate into additional savings.
Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'.
You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
Opportunities for learning and development: No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you.
Discover and explore a variety of career development programs and job-specific training.
Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
About the recruitment process We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve.
We are committed to creating a workplace that is safe and respectful for our team.
We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We're happy to adjust our recruitment process to support candidates with disability.
For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email
Job ID: 139670
Employment Type: Full time
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