Consumer Liaison And Quality Specialist
vor 15 Stunden
This job is with Diageo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
Job Description : While the name Diageo may be unfamiliar to you, our brands have most likely been with you while you create unforgettable moments of connection and celebration.
Imagine crafting the future some of the most well-loved spirits brands across the world, including Smirnoff, Johnnie Walker, Bundaberg Rum and building possibilities within growing brands such as Don Julio, Ciroc, Reeftip and Aviation Gin.
By joining Diageo Australia, you will inspire an exceptional team around you, with offices and teams working from 8 locations across Australia, to build incredible performance and unleash your own potential.
What will your role be? Diageo is the proud producer of premium drinks enjoyed by millions of people around the world.
We have become the industry leader by putting consumers at the heart of our business and by understanding what it means to celebrate life.
We create value with and for our customers, and our ambition is to be one of the best performing, most trusted and respected consumer products companies in the world.
With over 200 brands and sales in more than 180 countries, we offer something for every taste and celebration.
Diageo Australia employs approximately 420 people and operates in Australia with two production sites in Bundaberg and Huntingwood.
This is a crucial role supporting various aspects of our quality administrative processes including Consumer contact.
This position requires a combination of administrative skills, customer service skills and strong attention to detail to ensure consumer and quality complaints are being addressed in a timely manner that protects the reputation of Diageo Australia.
What does this role look like for you? Responsibility for facilitating the correct collection and entry of data from consumers into a relevant data base.Part of the Customer Service Team; Help in phone coverage if required, engaging team for input on new/changes in processes for Consumer CareProactively review and ensure process/systems to maintain the integrity of Service to internal and external customers.Ensure that a quality of merchandise is always on hand for consumers.
Also to ensure that all relevant paraphernalia is available e.g.
merchandise catalogues.To provide detailed reports to the business on a monthly basis on Consumer Complaints and Enquiries.
Reporting for Audit and compliance purposes.
Trending and monitoring of complaint data to support continuous improvement initiatives.Ensure any information received which could impact on a promotion or the sale of a product is escalated when necessary to the Marketing Brand Team, Quality Control and Customer Service ManagerDevelop commercial relationships in order to further understand customer strategies and plans.
Facilitate collaborative working and resolve areas of potential conflict.Provides excellence in customer relationship service to the consumer relating to inquiries and concerns as well as turnaround times for issue resolution.What Will you bring to the table? Previous experience within a FMCG company preferredCustomer/Consumer focused career background preferredPC and MS Office application ability, preferable Excel.Ability to build strong relationships with stakeholdersExcellent written and verbal communication skillsStrong influencing and communication skills to various internal and external stakeholdersComposure and resilience in dealing with difficult customers or situationsCan comfortably manage commercially sensitive information to maintain business and brand integrity and reputationPrevious use of Salesforce, Concur, Coupa systems preferredWhat are the benefits?
We are an organisation that creates products that are part of celebrations, and our culture reflects this.
At Diageo, you will have the ability to work flexibly to ensure you can unlock your own potential through creating bold plans and executing your vision.
You will also be rewarded through competitive salary and monetary benefits including bonus, flexible leave entitlements and product allowance as well as being supported via non-monetary benefits including an industry leading parental leave policy, volunteering days and workplace giving, and subscriptions to mental health and fitness platforms.
Our commitment to inclusion and diversity: We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base.
We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location.
Please talk to us about what flexibility means to you and don't let anything stop you from applying.
At Diageo, we pride ourselves on our fast paced, bold and agile culture.
In order to ensure we're supporting the performance ambitions of our team, applications for this role will close 6th December 2024. Worker Type : Regular Primary Location: Huntingwood Additional Locations : Job Posting Start Date : 2024-11-25
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