Deakin Help- Exciting Leadership Opportunities
vor 1 Woche
Deakin HELP - Exciting Leadership OpportunitiesAt Deakin, you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; and an inclusive and supportive culture and environment to work in, both online and on campus.Who are we?Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across seven campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India, and our dynamic online campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.Deakin HELP is a solutions-based team focused on enabling internal stakeholder success. This newly formed organisational area is designed with a focus on staff feeling supported, heard, and leaving with an experience that exceeds their expectations.As part of the Deakin Help team, you will:Champion customer service excellence and be passionate about providing customer-based solutions.Leverage your understanding of key business drivers to inform innovative strategies and deliver solutions, drawing on diverse perspectives and resources.Simplify complex issues into clear, actionable outcomes while encouraging fresh thinking and continuous review of service delivery to drive excellence.Manage and prioritise workloads effectively, establishing and delivering efficiencies to track progress of customer satisfaction and adapt to changing needs.Analyse trends to uncover opportunities, solve challenges, and implement impactful solutions while continually evaluating and refining delivery.Communicate by example and with positive energy, fostering a culture of inclusion, ethics, and high performance while coaching and celebrating the achievements of the team.Develop, use, and refine knowledge banks to ensure consistency in issue resolution, supporting the team with resources and training with a lens for the evolution of continuous improvement.Collaborate closely with key stakeholders to align activities with broader organisational goals and ensure effective communication is delivered to all customers.If you're passionate about customer service, supporting stakeholders, promoting and supporting continuous improvement, and inspiring others to be successful, we'd love to hear from youHere's how to apply:Please submit your updated resume and a short cover letter outlining your skills and experience and confirming the role(s) you are expressing interest in.Applications for this position close on Thursday 2nd January 2025, 5:00pm.Are You Ready?Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research, and innovation and the contributions we make to the wider community.We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.We value diversity and aim to build an inclusive environment that champions, embraces, and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.
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Melbourne, Österreich Tideri Jobbörse VollzeitDeakin HELP - Exciting Leadership Opportunities At Deakin, you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; and an inclusive...
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