Buscojobs | Service Advisory Supervisor
Vor 5 Tagen
WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia.
At WesTrac, our primary focus is our people.
We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.
Reporting to the Rebuilds Operations Support Manager, the Service Advisor Supervisor for Machine Rebuilds is responsible for managing workload allocation and overseeing a team of Rebuild Service Advisors (RSAs).
This role is essential for driving leads / opportunities and supporting the process to win work.
This role is responsible for ensuring the RSA team delivers high-quality results that are timely, accurate, competitive, and profitable.
The team consists of technical experts who provide preliminary and final scopes of work, quotations, variation estimates, part listings (BOMs), and essential information to stakeholders.
This ensures the safe and efficient rebuild of equipment within the department.
The Service Advisor Supervisor needs to support this team for success and bring the passion to win work and provide solutions to grow the Rebuilds business across WesTrac WA.
We seek a driven leader who excels in crafting informed and compelling sales pitches, is proactive in pursuing leads, and is willing to visit customer sites alongside technical experts to enhance our already proficient team.
Occasional site travel is required as a part of this role's duties.
Location : Welshpool, WA
Roster : 5 / 2 10.5hrs (Permanent Full-Time)
To be successful the following is required :
Trade Qualification or similar in the field of Plant Mechanics, HD Auto Electrical Leadership Experience Extensive experience with Caterpillar products and proficient with Caterpillar SIS 2.0 Experience with Pricing and planning systems and tools (MS Project, Smart Sheet, Uptake, Excel, IDS) Experience in project management with sound stakeholder management strategies Sound conflict resolution and negotiation skills are a must for this role A team building skill set and the ability to network between teams effectively is essential Proven experience in development of teams and individuals What we offer :
Opportunity to earn referral bonus as part of our Recommend and Spend program Job security with a consistent pipeline of work Unrivalled training and development via The WesTrac Institute Family-friendly and flexible workplaces Fantastic team environment and inclusive work culture Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options If you are interested in taking your career to the next level with WesTrac, click the 'Apply' button today
Relocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependant on the role.
WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce.
We are an equal opportunity employer and encourage applications from female, Aboriginal, and Torres Strait Island candidates.
WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion, and equality.
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