Client Service Delivery And Sales Support
vor 1 Monat
DescriptionAs part of our Middle Office team, you will contribute to the management and growth of the Health and Benefits Practice, ensuring that client risk management and insurance needs are identified and met whilst supporting the Client Service team and Sales team (Front Office) and the Global Delivery Centre (GDC) team based in Manila (Back Office).
Key areas of accountability will include client servicing, preparation of client documentation, assistance with claims management (escalations), client database management and liaison with underwriters.
The Role Provide support to the client service team and sales team in managing our clients' insurance programs, ensuring the delivery of high-quality servicesPrepare client documentation such as renewal reports, quote slips, placing slips, education flyers, presentations and invoice documentsDevelop and maintain relationships with insurers, clients, and other key stakeholders (internal and external), professionally representing WTWLiaise with insurers on renewals, termination and installation in conjunction with GDC back office team and ConsultantProvide input and feedback around improving Clients' policy structures and wordings, where necessaryConsolidating insurer responses; review and negotiate terms (when required) with insurers in conjunction with ConsultantsMaintain comprehensive client data on WTW systemsManage workflow between Consultants and GDC back office team to ensure service levels are achievedDebtor collections are managed in accordance with the terms of tradeLead and coach less experienced colleagues to cultivate a thorough understanding of insurance markets and offerings, helping them to negotiate effectively with insurers and prepare strong proposals through mentorship and practical guidanceSupport and work closely with Head of Operations & Excellence to identify opportunities to simplify and improve processesActs as the main support to consistently work with GDC back office team to ensure timely and accurate delivery of tasks on agreed processes and conduct trainings, where necessaryActs as the escalation point for the GDC back office teamStrong project management skills to manage timelines and support Consultants on renewals matters especially on remarketing projectsUpdate GDC teams on changes to Australian regulatory issues, carriers' updates and contact lists to ensure alignment between the teamsAssist on ad hoc projects and initiatives QualificationsThe Requirements An innovative thinker with the ability to collaborate and work in a teamSound oral and written communication skills both on an individual and small group basisReport writing and correspondence skillsAbility to prioritise work, manage deadlines and work under pressureA team player with the ability to demonstrate credibility and gain trustProficient in all MS Office productsA quick learner with the drive to take on additional duties when requiredThe ability to work autonomously with minimal guidanceA focus on excellence and the ability to produce accurate workA background in life insurance is preferredWhy Join WTW? WTW provides a competitive benefits package which includes the following (eligibility requirements apply):
Annual bonusCompany paid salary continuance insuranceLife and TPD insuranceHybrid workingNetworks (Gender, Wellbeing, Pride)Career Growth – internal opportunities and development programsAt WTW, we trust you to know your work and the people, tools and environment you need to be successful.
The majority of our colleagues work in a "hybrid" style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients.
Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working.
Please speak to your recruiter to discuss more.
At WTW, we believe that a culture of inclusion and diversity is critical to our business.
It's not a separate initiative – rather it's fundamental to everything we do.
We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation.
We welcome applications from people from all backgrounds. In the spirit of reconciliation, WTW acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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