Customer Service Officer, Melville
vor 4 Wochen
Hawaiian is a leading Western Australian property company with an extensive portfolio which includes shopping centres, office buildings, and hospitality assets; employing a team of over 100 people. With an innovative approach to business and strong company values, Hawaiian proudly services and supports the WA community. Our values at Hawaiian are clear. We are: Passionate, Considerate, Collaborative, and Curious. Hawaiian is proud to be a leading WA employer and we invite you to consider Hawaiian in your career journey.Hawaiian is seeking a Part-Time Customer Service Officer on a 12-month contract with the possibility of extension or permanency for Hawaiian's Melville Shopping Centre, working Tuesday to Saturday from 9.00 am to 3.30 pm, reporting to the Assistant Property Manager. The successful applicant must be willing to work Saturdays and will be responsible for ensuring the smooth, efficient, and valued-add operation of our shopping centres.By providing exceptional customer service and support through positive and maintained relationships, you will excel in the role. Essential duties include, but are not limited to, the following:To be the brand ambassador for Hawaiian serving as the primary resource for information and assistance for tenants, customers, the community, and contractors.Follow the process in place to ensure all queries, feedback, and issues, whether verbal or written, are noted and communicated to relevant team members.Develop and maintain strong relationships with tenants, customers, and the community.Ensure the property is presented at the Hawaiian standard at all times, noting to relevant team members where improvements or repairs are required.Report any issues to the relevant area, i.e., property management, operations management, and/or marketing.Responsible for ensuring that WHS policies and procedures directed by the WHS Manager are followed in all instances.Work with the Marketing and PR team members to assist with the delivery of the shopping centre marketing messages.Work collaboratively with the Operations Team to assist with smooth operation and ensure compliance requirements are met.Required Skills and Attributes:1+ years' previous experience in a customer-focused position with a warm and engaging personality.Strong Microsoft Office experience and ability to quickly learn new systems with training.Knowledge of and experience in shopping centre management and/or retail experience preferred.Strong verbal and written communication skills.Strong interpersonal skills with the ability to build and maintain productive working relationships with internal and external stakeholders.Ability to exercise initiative and work both independently and cooperatively as required.Ability to maintain confidentiality and handle sensitive matters with consideration, diplomatically, and discreetly.Professional appearance and telephone manner.Along with this exceptional career opportunity, Hawaiian is also an employer that is committed to the individual success and career path of its employees through our workforce development plans. If you would like to know more, please click the 'Apply Now' button and submit your CV and Cover Letter.
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