Red Hat Asia-Pacific Pty. Ltd. | Senior Technical Account Manager
vor 2 Wochen
Senior Technical Account Manager
Senior Technical Account Manager Apply remote type Hybrid locations Canberra time type Full time posted on Posted 18 Days Ago job requisition id R-044443
The Red Hat Services team is seeking an experienced and highly skilled Technical Account Manager (TAM) in Canberra.
In this role, you'll work with a small set of key customers to provide practical technical and architectural guidance for the Red Hat OpenShift Platform and Red Hat Enterprise Linux.
You will build relationships with your customers, develop a deep technical understanding of their Red Hat implementation, share technical best practices for long-term supportability, act as point of contact for any major incidents, and manage the customer's expectations and communication through resolution of such incidents.
You will tailor the support experience for each customer's environment, facilitate collaboration with their other vendors, and advocate on their behalf.
At the same time, you'll work closely with our Engineering, Research and Development, Product Management, and Global Support Delivery teams to debug, test, and resolve issues.
You must be a team focused person who enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly, and uses their time efficiently.
What you will do: Develop relationships with key business and IT stakeholders and become an expert on a customer's implementation by understanding their top business goals and priorities.
Perform technical reviews and share knowledge to proactively identify and prevent issues and provide best-practice advice for their long-term supportability.
Forewarn customers of technology changes or potential disruptions to their service and then advise on mitigation strategies.
Provide best practice advice and guidance to customers about their current and future Red Hat products.
Troubleshoot technical issues and manage issue resolution with Red Hat support and customer teams.
Complete analysis and present periodic reviews of operational performance to customer leadership.
Manage customer support cases and maintain clear and concise case documentation.
Create customer engagement and success plans and keep the documentation on the customer's environment updated.
Manage and grow customer relationships by delivering attentive, relationship-based support.
Build trust with customers and serve as their advocate within Red Hat.
Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert and mentor for specific technical or process areas.
Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues.
Travel, as necessary, to visit customers and attend events within the region, following Red Hat's COVID-19 guidelines.
What you will bring: 5+ years of experience working in an application support, development, engineering, or quality assurance organization.
Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support.
Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely.
Competent comprehension of enterprise architecture and key business drivers.
Ability to manage multiple issues and projects with an eye for detail.
Direct experience with a variety of hardware and software vendors.
Ability to manage and cooperate with various levels of stakeholders up to C-level.
Security clearance requirement minimum NV1 level.
The following are considered a plus:
Experience in system management, application development, cloud or server virtualization, solutions architecture.
Bachelor's degree in a technology-related discipline, preferably computer science or engineering.
Red Hat Certified Engineer (RHCE).
Prior experience in a technical coaching or mentorship role.
Experience with training and presentation delivery.
Experience working in DevOps environments.
Software engineering background; experience with RPM-based Linux and Java technologies.
Experience deploying applications in cloud environments.
Experience developing containerized applications.
#EG-LI1
About Red Hat Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.
Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role.
Red Hatters are encouraged to bring their best ideas, no matter their title or tenure.
We're a leader in open source because of our open and inclusive environment.
We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Diversity, Equity & Inclusion at Red Hat Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone.
When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation.
Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated.
We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer.
We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants.
If you need assistance completing our online job application, email .
General inquiries, such as those regarding the status of a job application, will not receive a reply.
#J-18808-Ljbffr
-
Senior Technical Account Manager
vor 2 Wochen
Canberra, Österreich Red Hat VollzeitSenior Technical Account ManagerSenior Technical Account ManagerApply remote type Hybrid locations Canberra time type Full time posted on Posted 18 Days Ago job requisition id R-044443The Red Hat Services team is seeking an experienced and highly skilled Technical Account Manager (TAM) in Canberra. In this role, you'll work with a small set of key customers...
-
Senior Technical Account Manager
vor 1 Monat
Canberra, Österreich Red Hat VollzeitThe Red Hat Services team is seeking an experienced and highly skilled Technical Account Manager (TAM) in Canberra.In this role, you'll work with a small set of key customers to provide practical technical and architectural guidance for the Red Hat OpenShift Platform and Red Hat Enterprise Linux. You will build relationships with your customers, develop a...
-
Senior Consultant
vor 3 Monaten
Canberra, Österreich Red Hat VollzeitThe Red Hat Consulting team is looking for a Senior Consultant to join us in Canberra, Australia. In this role, you will perform on-site delivery and implementation of Red Hat Infrastructure solutions and offerings. You'll gain understanding of our customers' infrastructures and business needs and make recommendations appropriate to their environment to...
-
Senior Consultant
vor 2 Wochen
Canberra, Österreich Red Hat VollzeitThe Red Hat Consulting team is looking for a Senior Consultant to join us in Canberra, Australia. In this role, you will perform on-site delivery and implementation of Red Hat Infrastructure solutions and offerings. You'll gain understanding of our customers' infrastructures and business needs and make recommendations appropriate to their environment to...
-
Canberra, Österreich Tideri Jobbörse VollzeitThe Red Hat Services team is seeking an experienced and highly skilled Technical Account Manager (TAM) in Canberra.In this role, you'll work with a small set of key customers to provide practical technical and architectural guidance for the Red Hat OpenShift Platform and Red Hat Enterprise Linux.You will build relationships with your customers, develop a...
-
Cloud And Infrastructure Architect
vor 2 Wochen
Canberra, Österreich Red Hat VollzeitThe Red Hat Consulting team is seeking an experienced Senior Infrastructure Architect to join our Canberra, Australia office. Our Consulting team works on projects in the Defence, Federal and State Government. Due to the team's continued success, they are seeking a Senior Architect with a passion for bridging the gap between business and technical to connect...
-
Project Manager
Vor 6 Tagen
Canberra, Österreich Red Hat VollzeitThe Red Hat Consulting team is looking for a Project Manager to join us in Canberra, Australia.In this role, you will need to have excellent communication and organisational skills as you'll be coordinating projects across departments while ensuring they are successfully completed and align with schedules, budgets, and delivery plans.This is a great...
-
Project Manager
Vor 5 Tagen
Canberra, Österreich Red Hat VollzeitThe Red Hat Consulting team is looking for a Project Manager to join us in Canberra, Australia.In this role, you will need to have excellent communication and organisational skills as you'll be coordinating projects across departments while ensuring they are successfully completed and align with schedules, budgets, and delivery plans.This is a great...
-
Digital Sales Lead/Product Specialist, Asia Pacific
vor 9 Stunden
Canberra, Österreich Agrofresh Inc. VollzeitDigital Sales Lead/Product Specialist Asia Pacific About AgroFresh Imagine a world with less food waste and stronger, more sustainable produce businesses.Where consumers everywhere have even more abundant and delicious produce options.This is our singular focus at AgroFresh and what inspires our colleagues every day.AgroFresh is an AgTech innovator and...
-
Canberra, Österreich Agrofresh Inc. VollzeitDigital Sales Lead/Product Specialist Asia Pacific About AgroFresh Imagine a world with less food waste and stronger, more sustainable produce businesses.Where consumers everywhere have even more abundant and delicious produce options.This is our singular focus at AgroFresh and what inspires our colleagues every day.AgroFresh is an AgTech innovator and...
-
Canberra, Österreich Red Hat VollzeitEOI - IT Consulting Specialists - NV1, NV2, TSPV Cleared OpportunitiesOur Consulting team works on projects in the Defence, Federal and State Government.Due to the team's continued success, they have a continuing need for security cleared (NV1, NV2 and TSPV) individuals to work across a variety of engagements!These roles are based in Canberra and will...
-
Canberra, Österreich Tideri Jobbörse VollzeitDigital Sales Lead/Product SpecialistAsia Pacific About AgroFresh Imagine a world with less food waste and stronger, more sustainable produce businesses.Where consumers everywhere have even more abundant and delicious produce options.This is our singular focus at AgroFresh and what inspires our colleagues every day.AgroFresh is an AgTech innovator and global...
-
Canberra, Österreich Agrofresh Inc. VollzeitDigital Sales Lead/Product SpecialistAsia PacificAbout AgroFreshImagine a world with less food waste and stronger, more sustainable produce businesses.Where consumers everywhere have even more abundant and delicious produce options.This is our singular focus at AgroFresh and what inspires our colleagues every day.AgroFresh is an AgTech innovator and global...
-
Red Hat, Inc. | Senior Consultant
vor 2 Wochen
Canberra, Österreich Tideri Jobbörse VollzeitThe Red Hat Consulting team is looking for a Senior Consultant to join us in Canberra, Australia.In this role, you will perform on-site delivery and implementation of Red Hat Infrastructure solutions and offerings.You'll gain understanding of our customers' infrastructures and business needs and make recommendations appropriate to their environment to create...
-
Canberra, Österreich ANU College of Asia & the Pacific VollzeitJob Position: Sir John G Crawford Chair in Agricultural EconomicsClassification: Academic Level E (Professor)Salary package: Salary in the professorial range, plus 17% superannuationTerms: Full time, Continuing (Tenured)Position OverviewThe ANU College of Asia and the Pacific (CAP) leads intellectual engagement with the Asia-Pacific region through research,...
-
Canberra, Österreich Tideri Jobbörse VollzeitVirtue Electrical Pty Ltd Canberra, Australian Capital Territory, Australia 2 days ago Be among the first 25 applicants Director @ Virtue Electrical Pty Ltd | Sales, Management Virtue Electrical is a growing business that covers a broad range of electrical applications across the electrical industry including new houses, domestic, commercial, maintenance,...
-
Red Hat | Cloud And Infrastructure Architect
vor 2 Wochen
Canberra, Österreich Tideri Jobbörse VollzeitThe Red Hat Consulting team is seeking an experienced Senior Infrastructure Architect to join our Canberra, Australia office.Our Consulting team works on projects in the Defence, Federal and State Government.Due to the team's continued success, they are seeking a Senior Architect with a passion for bridging the gap between business and technical to connect...
-
Advertising Account Manager
vor 1 Monat
Canberra, Österreich Capital Radio Network | ?? VollzeitAccount & Relationship Management (Sales)Radio Canberra is seeking an Advertising Account Manager to join our dynamic team in an exciting media industry!Uncapped bonus structure and performance rewards.Ongoing training and support provided.Opportunity to work with one of Australia's most successful media organisations.About the roleAs the successful...
-
Senior Technical Officer
vor 4 Stunden
Canberra, Österreich ANU College of Asia & the Pacific VollzeitClassification: ANU Officer Grade 6 (Technical)Salary package: $93,646 - $97,929 per annum plus 17% superannuationTerms: Full Time, Fixed term (up to 2 years)Position Description and Selection Criteria : PD_Senior Technical Officer_ANU06.pdf Position overview ANU has an international reputation for research and education relevant to the health and well-being...
-
Advertising Account Manager
vor 4 Wochen
Canberra, Österreich Capital Radio Network | ?? VollzeitAccount & Relationship Management (Sales)Radio Canberra is seeking an Advertising Account Manager to join our dynamic team in an exciting media industry!Uncapped bonus structure and performance rewards.Ongoing training and support provided.Opportunity to work with one of Australia's most successful media organisations.About the role As the successful...
