Ict Service Delivery Support Officer, Information Services Branch
vor 3 Wochen
For an initial period of up to 12 months
Department of the Prime Minister and Cabinet
ICT Service Delivery Support Officer, Information Services BranchBarton ACT
About your teamThe IT Service Management (ITSM) team are responsible for ensuring that all teams involved in the support of technology at Prime Minister and Cabinet (PM&C) are empowered using the ITIL framework to deliver customer focused, trusted and reliable ICT services.
What you'll be doingThe ICT Service Delivery Support Officer plays a critical role in supporting the Assistant Director of ITSM in driving the effective execution and governance of IT Service Management processes.
This role focuses on supporting key areas such as Incident Management, Problem Management, Change Management, Knowledge Management and Continuous Service Improvement (CSI).
The officer will ensure that the service delivery is efficient, compliant with governance standards, and aligned with the Branch strategy and business needs.
Key responsibilities:Assist in managing and refining ITSM processes, ensuring alignment with industry standards and organisational policies.Support governance frameworks for Incident, Problem, Change, Knowledge Management, and Continuous Service Improvement (CSI).Help track and resolve incidents and problems, collaborating with technical teams to identify root causes and implement preventive measures.
Ensure accurate documentation and reporting.Coordinate Change Requests, support Change Advisory Board (CAB) meetings and monitor change outcomes to ensure successful implementation and stakeholder communication.Maintain the Knowledge Management database, ensuring information is up-to-date and accessible, while contributing to process improvements and knowledge-sharing practices.Assist in identifying service improvement opportunities and support the implementation of CSI initiatives through data analysis and reporting.Work with internal teams to ensure smooth service delivery.
Communicate service updates, changes, and improvements to key stakeholders.Support the Assistant Director in implementing ITSM strategic goals, ensuring alignment between service delivery and broader organisational objectives.Prepare and maintain reports on ITSM activities, documenting processes, incidents, and change management outcomes.Other duties as requested.Why you're the ideal candidateOur ideal candidate will perform at the level in accordance with the PM&C Performance model.
Our ideal candidate will be able to demonstrate:
Knowledge of the Information Technology Infrastructure Library (ITIL) practicesExposure to IT Service Management (ITSM) principles, methodologies and proceduresA service management attitude, with commitment to quality standards and continuous improvementAttention to detail with strong analytical and reporting skills.Evidence of the ability to manage complex issues with IT servicesExperience working in an IT operational environmentExcellent communication and interpersonal skills to engage with technical and non-technical stakeholdersAn ability to work collaboratively within a team and across departmentsEligibility RequirementsUnder section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the APS unless the Agency Head has agreed otherwise, in writing.
At PM&C to be eligible for this position you should be an Australian Citizen at the closing date of application, unless exceptional circumstances apply.The successful candidate must be able to obtain and maintain a security clearance, or hold a current security clearance of an appropriate level.The successful candidate will be assessed through our pre-employment screening checks, such as an Australian Criminal History Check, and will normally be subject to a six-month probation period if new to the APS or has not yet completed their probation period elsewhere in the APS.NotesThis role is being advertised as both ongoing and non-ongoing, with the employment type to be determined in negotiation with the preferred candidate and the PM&C delegate.
Where a non-ongoing specified term is offered, this would be for an initial period of up to 12 months, with possibility of extension up to a maximum period of two years.
A non-ongoing offer may result in conversion to an ongoing offer of employment, however this must occur within 18 months from the opening date of this advertisement.
RecruitAbilityRecruitAbility applies to this vacancy.
Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job.
For more information visit: recruitability
Getting to know the Department of the Prime Minister and CabinetThe Department of the Prime Minister and Cabinet (PM&C) advances Australia's national interests through high quality support to the Prime Minister and the operations of Cabinet.
PM&C supports the Prime Minister as leader of the Government and of Cabinet and as leader of the country.
This positions us both to provide visibility of Government priorities and influence outcomes across all Commonwealth portfolios, state jurisdictions, the Australian Public Service (APS) as an institution, and on the international stage.
Our role is to provide fresh thinking and creative advice to government as stewards for the APS.
We contribute ideas on the many and varied issues facing Australia, taking into consideration the views and opinions of a range of stakeholders across the private, public, not-for-profit and community sectors.
The PM&C team provides pragmatic advice and finds solutions to problems so that Government policies can be effectively designed and implemented.
We give particular weight to issues that are important to the Prime Minister.
Our focus, put in its simplest terms, is to find new ways to improve the lives of all Australians.
#J-18808-Ljbffr
-
Canberra, Österreich Tideri Jobbörse VollzeitFor an initial period of up to 12 months Department of the Prime Minister and Cabinet ICT Service Delivery Support Officer, Information Services Branch Barton ACT About your team The IT Service Management (ITSM) team are responsible for ensuring that all teams involved in the support of technology at Prime Minister and Cabinet (PM&C) are empowered using the...
-
Ict Delivery Manager
Vor 4 Tagen
Canberra, Österreich Australian Department Of Industry, Science And Resources VollzeitFull timeThe Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government's economic agenda.Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology.We do this by:Growing innovative &...
-
Service Delivery Manager
Vor 6 Tagen
Canberra, Österreich Catholic Education - Archdiocese Canberra & Goulburn VollzeitManagement (Information & Communication Technology)Employment Type: Full-Time, Temporary (6-Month Contract)Salary Range: $155,907 to $168,549 plus superannuation (based on skills and experience)Location: Manuka, Canberra ACTStart Date: ImmediateClosing Date: 11.55 pm, Sunday 13 October 2024About the RoleCatholic Education, Archdiocese of Canberra and...
-
Service Delivery Manager
vor 2 Wochen
Canberra, Österreich Catholic Education - Archdiocese Canberra & Goulburn VollzeitManagement (Information & Communication Technology) Employment Type: Full-Time, Temporary (6-Month Contract)Salary Range: $155,907 to $168,549 plus superannuation (based on skills and experience)Location: Manuka, Canberra ACTStart Date: ImmediateClosing Date: 11.55 pm, Sunday 13 October 2024About the Role Catholic Education, Archdiocese of Canberra and...
-
Canberra, Österreich Department Of Industry, Science, Energy &... VollzeitAbout the Department The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government's economic agenda.Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology.We do this by:Growing...
-
Canberra, Österreich Department Of Industry, Science, Energy &... VollzeitAbout the Department The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government's economic agenda.Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology.We do this by: Growing...
-
Ict Delivery Manager
vor 2 Wochen
Canberra, Österreich Powerdata Group Consulting VollzeitMust be an Australian Citizen and be able to obtain baseline clearance.We are integral to the Australian Government's economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology.The Chief Information Officer Division...
-
Ict Delivery Manager
vor 2 Wochen
Canberra, Österreich Powerdatagroup VollzeitCanberra, Australia | Posted on 08/10/2024Must be Australian Citizen and be able to baseline clearance.We are integral to the Australian Government's economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology.The Chief...
-
Ict Delivery Manager
vor 2 Wochen
Canberra, Österreich Powerdata Group Consulting VollzeitMust be an Australian Citizen and be able to obtain baseline clearance.We are integral to the Australian Government's economic agenda.Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology.The Chief Information Officer Division (CIOD)...
-
Ict Delivery Manager
vor 2 Wochen
Canberra, Österreich Tideri Jobbörse VollzeitCanberra, Australia | Posted on 08/10/2024 Must be Australian Citizen and be able to baseline clearance.We are integral to the Australian Government's economic agenda.Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology.The Chief...
-
Service Continuity Manager
vor 3 Wochen
Canberra, Österreich Services Australia VollzeitSecurity (Information & Communication Technology)Government - Federal (Government & Defence)We are TDP | Secure and simple digital government services that Australians trust. Technology and Digital Programs (TDP) makes it simple for Australians to interact digitally with government with some of the largest and most complex ICT environments in Australia.Our...
-
Customer Service And Facilities Officer
vor 2 Wochen
Canberra, Österreich Capital Region Community Services VollzeitDescription: About the Customer Service and Facilities Officer position The Customer Service and Facilities Officer supports the CRCS Customer Service team and the Facilities Coordinator to effectively manage facilities and ICT equipment/assets across CRCS sites.The incumbent will also undertake administrative and customer service tasks such as venue/room...
-
It Service Delivery Assistant Manager
Vor 7 Tagen
Canberra, Österreich Tideri Jobbörse VollzeitThe IT Assistant Manager, Service Delivery position is part of the Information Technology (IT) Section within the Information Services Department.The IT Section manages and develops the Gallery's information communication and technology (ICT) services and emerging information technology requirements to meet our strategic and business needs.The section...
-
It Service Delivery Assistant Manager
vor 1 Woche
Canberra, Österreich Tideri Jobbörse VollzeitThe IT Assistant Manager, Service Delivery position is part of the Information Technology (IT) Section within the Information Services Department.The IT Section manages and develops the Gallery's information communication and technology (ICT) services and emerging information technology requirements to meet our strategic and business needs.The section...
-
Aps5 Information Officer
vor 3 Wochen
Canberra, Österreich Comcare (Australian Government) VollzeitPosition: APS5 Information OfficerOrganisation Unit: Technology and Information ManagementLocation: [Location]Tenure: [Tenure]Closing: [Closing Date]Overview of the Team and Role The Technology and Information Management team maintains Comcare's Information Communication and Technology infrastructure and provides strategic leadership, governance, solutions,...
-
Service Delivery Manager
vor 1 Woche
Canberra, Österreich Digital61 VollzeitDigital61 are a Cloud first systems and security integrator that is passionate about ensuring our customers are digitally equipped to provide high quality services to Australians.Our people love working with the latest technology and are excited to collaborate with new starters that share this passion, especially when they can bring a fresh perspective to...
-
Aps5 Information Officer
vor 3 Wochen
Canberra, Österreich Comcare (Australian Government) VollzeitPosition: APS5 Information OfficerOrganisation Unit: Technology and Information ManagementLocation: (Location)Tenure: (Tenure)Closing: (Closing Date)Overview of the Team and RoleThe Technology and Information Management team maintains Comcare's Information Communication and Technology infrastructure and provides strategic leadership, governance, solutions,...
-
Service Delivery Manager
Vor 7 Tagen
Canberra, Österreich Digital61 VollzeitDigital61 are a Cloud first systems and security integrator that is passionate about ensuring our customers are digitally equipped to provide high quality services to Australians.Our people love working with the latest technology and are excited to collaborate with new starters that share this passion, especially when they can bring a fresh perspective to...
-
Service Delivery Manager
vor 1 Woche
Canberra, Österreich Digital61 VollzeitDigital61 are a Cloud first systems and security integrator that is passionate about ensuring our customers are digitally equipped to provide high quality services to Australians.Our people love working with the latest technology and are excited to collaborate with new starters that share this passion, especially when they can bring a fresh perspective to...
-
Aps5 Senior Euc Support Officer
vor 1 Woche
Canberra, Österreich Comcare (Australian Government) VollzeitThe Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions, and advice for the effective management of information.The End User Computing (EUC) team within TAIM provides desktop and end user support within Comcare's ICT...
