Client Liaison Officer Carer Gateway
vor 3 Wochen
You are applying for the position of Client Liaison Officer Carer Gateway with Dementia Australia .
Please fill in your details below to submit an application for this position.
This position is located in: Milton Close date: Wed, 11 Dec 2024 at 11:59pm Work at Dementia Australia and be part of a passionate team committed to making a difference.
We value our people and are proud to offer extra leave entitlements, attractive salary packaging options and employee support programs.
About the role Part time permanent (4 days/week) position based in Milton, QLD.
Reporting directly to the Team Leader Client Services, you will be responsible for: Supporting carers of people living with dementia via telephone service connecting clients with relevant service options Administering and completing registration, assessment and planning activities with carers who are accessing counselling and coaching services Providing a seamless experience for carers and their families by delivering personalised support, information and referral pathways Conducting risk assessments and developing action plans to mitigate risks Engaging clients in meaningful conversations where their needs are actively listened to, understood, and effectively addressed What is in it for you?
Salary benefits: We offer all employees the opportunity to salary package up to $15,900 each year for living expenses and up to $2,650 each year for entertainment benefits.
Leave allowances: In addition to your annual leave allowance, you will receive one day paid birthday leave, paid days off during our end of year closure period (if these days fall within your regular working schedule), up to six weeks parental leave and 17.5% annual leave loading.
Work/life balance: Flexible, hybrid work arrangements.
Employee benefits: Access to discounts and savings at over 450 retailers across Australia.
Wellbeing programs and access to free and confidential counselling sessions for you and your family plus access to continuous professional development, staff recognition programs and paid study leave.
About you To be successful in this role, we are looking for someone with the following: A relevant qualification in a health-related field and/or significant experience working with clients in the delivery of community-based services.
Experience in engaging and building rapport with clients 1:1 in a service delivery environment.
Knowledge and understanding of the impacts of dementia for individuals, carers and their support networks.
Knowledge of service systems available to meet client needs, including My Aged Care and the Carer Gateway.
Ability to build, foster and sustain positive relationships internally and externally.
Commitment to delivering service excellence with a person-centred approach.
Our culture statements We are aligned in our Purpose We lead with our Head and Heart We work together Collaboratively About us Dementia Australia is the national peak body and source of trusted information, education and services for the more than 400,000 Australians living with dementia, and the more than 1.5 million people involved in their care.
We advocate for positive change and support vital research.
We are here to support people impacted by dementia, and to enable them to live as well as possible.
No matter how you are impacted by dementia or who you are, we are here for you.
For specific role enquiries, please contact ****** Please note, applications that do not contain a covering letter that addresses each of the key selection criteria in the 'About you' section, will not be considered.
PD - Client Liaison Officer Carer Gateway - Nov2024.pdf
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