Client Liaison Officer

vor 2 Monaten


Brisbane, Österreich noCRM.io Vollzeit

Are you a dynamic and passionate, values-based person looking for the next step in your career within a national organisation responsible for improving the quality of health and human services across Australia?QIP is seeking 2 enthusiastic and motivated Client Liaison Officers. This is an exciting opportunity to work for and learn about Australia's most comprehensive health and community services accreditation business and to assist in delivering day-to-day client service processes.The primary role of the position is to provide quality client services and assist in the administration of all processes of accreditation in the Disability or Community Health sectors.Key deliverables of the role:Provide up to date and consistent information to clients for the NDIS (National Disability Insurance Scheme) program as required.Provide up to date and consistent information to clients for other relevant QIP programs as required.Provide services and solutions to clients to meet their accreditation needs and general enquiries.Effective and timely reporting of outputs and performance.Effective communication and telephone support to stakeholders and clients.The successful candidate must possess:Strong customer service skills and experienceUnderstanding of or previous experience in the community or disability sector is highly desirable.Understanding and empathy of the challenges faced by organisations operating in remote regions.Ability to be flexible in a constantly changing environment relating to verification and certification programs.High standard of communication skills - verbal and written.Competent knowledge and skills in the use of Microsoft Office products including Outlook, Word and Excel (knowledge of Access is highly desirable).Ability to develop and follow operational procedures.Understanding of the National Disability Insurance Scheme.Knowledge of audit principles and practices.Ability to apply the NDIS Practice standards.What we will do for you:We will provide a fun and supportive environment conducive to growth and career development.You will also enjoy a number of additional benefits which include:Salary sacrificing (increases the take home pay)Bonus Leave (3 days), Birthday Leave, and Study LeaveFamily-friendly and supportive cultureIf this sounds like you then please apply by clicking the 'apply' button by 23 October 2024.For enquiries, please send an email to ******: Successful candidates may be required to obtain a police check and working with children check.AGPAL Group embraces a diverse workforce and welcomes applications from Aboriginal and Torres Strait Islander people.
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