Snr Professional, Client Training
vor 1 Monat
At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric.
CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem.
Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world.
Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy.
We know our people are our greatest asset.
At CoreLogic, you can be yourself, lift people up and make an impact.
By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description: Who are you? You love delivering solutions to your customers, you are able to work across a variety of levels of a customer's organisation be it C-Suite, Boutique owner, Sales teams, trainers, or Marketing teams.
You're passionate about all aspects of Real Estate, Data and helping customers realise their dreams of being better each day.
What is the role? As a Professional in Client Training, you will play a pivotal role in enhancing our clients' understanding and utilisation of our digital solutions.
Your role involves traveling to various client sites, delivering high-quality training sessions, and ensuring clients are equipped to maximize their use of CoreLogic's products.
Additionally, you will leverage passive selling and upselling techniques to introduce clients to additional products and services that align with their needs.
What will you be doing? Client Training & Engagement: Deliver engaging and informative training sessions to clients on CoreLogic's digital solutions.
Customise training content to meet the specific needs of diverse client groups.Travel & Client Interaction: Travel to client locations as required to provide hands-on training and support.
Develop strong relationships with clients, ensuring they are satisfied and confident in using our solutions.Passive Selling & Upselling: Identify opportunities to introduce clients to additional products and services that complement their current solutions.
Use passive selling techniques to suggest relevant upgrades and new features based on client needs and usage patterns.Market Insights & Product Knowledge: Stay updated on the latest developments in the real estate industry and CoreLogic's product offerings.
Use this knowledge to provide relevant and valuable insights during training sessions.Collaboration & Strategy: Work closely with the Client Success and Sales teams to identify training needs and develop strategies that align with client goals.
Contribute to strategic planning for client engagement and product adoption.Performance Tracking & Reporting: Monitor and report on the effectiveness of training programs.
Gather feedback from clients to continuously improve training materials and approaches.Are you the right fit? At CoreLogic, we value innovation, collaboration, and growth.
Joining our team means becoming part of a supportive and dynamic environment where your contributions make a difference.
We offer flexible working conditions, access to cutting-edge property research tools, opportunities for personal and professional development, and a culture that celebrates diversity and inclusion.
Job Qualifications: What credentials do you need? Exceptional People Skills: Strong ability to engage with a wide range of stakeholders, including senior executives and team members, with professionalism and empathy.Real Estate Passion: While prior real estate experience is preferred, a genuine interest in the industry and our solutions is essential.Travel Flexibility: Willingness to travel to client locations as needed.
(Valid Drivers License & Reliable Car)Strong Communication: Excellent verbal and written communication skills, with the ability to present complex information in a clear and compelling manner.Experience & Skills: Previous experience in training or a client-facing role, with a track record of success in delivering high-quality training programs.
Knowledge of digital solutions and their application in the real estate sector is advantageous.Sales Acumen: Ability to identify upselling opportunities and effectively introduce clients to additional products and services that enhance their CoreLogic experience.Billable Time Percentage: Achieve and maintain a target percentage of billable hours relative to total working hours, ensuring a high level of productivity and effective use of time in client training and related activities.
What does success look like? Key Performance Indicators are based on: Quality of Training delivered to customersBillable Time PercentageCoreLogic NPS & CSTATSelf and team behaviours/culture aligned to Leadership Principles and CORE valuesCoreLogic's Diversity Commitment: CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. Equal Opportunity Employer Statement: CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, colour, gender, sexual orientation, age, physical or mental disability, marital status, family or carer's responsibilities, pregnancy, religion, political opinion, national extraction, social origin, or industrial activities. Please apply on our website for consideration.
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