Customer Support Specialist, Australia
vor 1 Woche
Attentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement.
Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance.
Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1 : 1 messages that truly resonate.
With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns.
Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries.
Who we are We are looking for a driven candidate to join the Customer Support Specialist team in Australia.
You will be the first-responder for Attentive's customers, troubleshooting and resolving technical issues, and helping to reduce and remove friction between our customers and their use of the platform.
This role is the face of our product experience and delivers the most outstanding product support in the industry.
This role requires a special combination of high-level professional communication skills and the ability to analyze, troubleshoot, and resolve complex technical issues.
You will interface directly with our customers on a daily basis, become a resident expert on all facets of our platform and the broader e-commerce industry, and work cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers.
Your core responsibility will be communicating with Attentive customers via email and live chat to provide fast and accurate resolutions for any issues they might encounter.
Note : This role is supporting our customers and teams between 9am-6pm AEDT / AEST.
Applicants should be located within this time zone.
Why Attentive needs you Respond to Attentive customer needs via email and live chat, owning that interaction from inception to resolution.Troubleshoot technical platform issues.Advise our customers on best-practices with the Attentive platform and its use cases.Assist customers with urgent needs and help usher them to the best solutions and across our platform and the business.Act as first line of defense for triaging & debugging platform health issues.Exceed customers expectations on response quality, timeliness of responses and overall customer experience.Continuously train to become an expert on the Attentive platform, mobile marketing, and the e-commerce industry.Help translate customer feedback into specific product requirements.About you 1+ years of experience.Prior experience in customer support preferred.Keen interest in startups, software, and entrepreneurism.Loves working in fast-paced environments.Ability to navigate through ambiguity.Extremely detail oriented and organized.Experience navigating complex work processes, tight timelines, and changing teams.Comfortable learning new software (for design, data management, and internal tools).A strong growth mindset.Hybrid role: at least two days per week in our Sydney office.At Attentive, we know that our Company's strength lies in the diversity of our employees.
Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds.
Our policy is to provide equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics.
We prioritize and maintain a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation.
Attentive is also committed to providing reasonable accommodations for candidates with disabilities.
If you need any assistance or reasonable accommodations, please let your recruiter know.
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