Customer Resolutions Specialist
Vor 2 Tagen
About UsDyson is a global technology company on a mission to improve people's lives: whether that be by making the air they breathe safe and clean, or connecting them to high performing machines which keep their homes clean.
About the RoleOur Customer Resolution Specialists are the best of the best when dealing with customer related complaints ensuring all cases no matter how complex are resolved to the satisfaction of our owners as well as the business.
Within Customer Service, the team are the go to's for product and process knowledge along with their complaint handling savvy.
They are driven to turn our owners into passionate advocates of the brand and our team ensure each touchpoint with the customer is rewarding.
As a Customer Resolution Specialist, you will have three main components to your role.
First is the adept investigation and resolution of complaints.
Second converting customers into owners by expertly recommending our best products and technology.
Third is being the subject matter support for our frontline teams by answering questions and being a resource champion.
Hybrid working options are available after 3 months.
Main ResponsibilitiesInvestigate and manage complaints end to end as the go to escalation point across multiple contact channels within Customer Service.Expertly sell our technology via our price match and exclusive offer lines.Support our frontline team members with product and process knowledge as a subject matter expert for all things Dyson.Provide real time advice and approvals to help resolve owners queries to maintain a high first call resolution rate.Assist with identifying continuous improvement opportunities and providing feedback to stakeholders as a critical owner touchpoint.About YouTo excel in this role, you will bring a passion for delivering exceptional customer service, driven by a determination to exceed expectations.
You will have strong analytical and decision-making skills, coupled with the ability to resolve conflicts and solve problems effectively.
A genuine love for connecting with people and engaging in meaningful conversations with customers is essential.
Empathy, understanding, and a solution-focused mindset will enable you to address customer needs thoughtfully, while resilience and composure in challenging situations will help you maintain a positive attitude under pressure.
Minimum RequirementsPrevious call centre experience.Previous work experience within customer service.Experience with data entry or administration with an understanding of Excel and CRM systems preferred.High level of written communication skills.Outside of a competitive salary, our team members receive generous product discounts, additional paid annual leave, a generous, above market parental leave scheme and ongoing learning and development opportunities.
At Dyson, our people are at the heart of everything we do.
We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers.
We have a vibrant and diverse culture that is geared towards recognition and realising ambition.
You'll have regular social activities to take part in and you'll work with a fantastic team of people every day.
Dyson is an equal opportunity employer.
We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique.
We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
#J-18808-Ljbffr
-
Customer Resolution Specialist
Vor 7 Tagen
Melbourne, Österreich Buscojobs VollzeitWe're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.Like any good mission, this one starts with our people. Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for.Because when they're free to be themselves, they're better...
-
Customer Resolution Specialist
Vor 7 Tagen
Melbourne, Österreich This Is An It Support Group VollzeitAt Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.For customers, advisers, companies and the industry, we are making an impact worldwide.Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies.Resolution Life...
-
Disputes Resolution Specialist
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitDisputes Resolution Specialist Job Description: Join the DXC team and contribute to bringing DXC's claims management expertise to icare and the people of New South Wales.The role of the Dispute Resolution Specialist is to act as the representative for DXC throughout the conciliation process.Required Skills, Experience and Qualifications: Previous experience...
-
Dispute Resolution Specialist
Vor 7 Tagen
Melbourne, Österreich Allianz Australia VollzeitThis is a Dispute Resolution Specialist role with one of the leading companies in AU right now 🔥 -- Allianz Australia -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Allianz Australia 🧐🧐At Allianz, we’re proud to be one of the world’s leading insurance...
-
Customer Resolution Expert
vor 2 Wochen
Melbourne, Österreich Optus VollzeitThis is a Customer Resolution Expert role with one of the leading companies in AU right now 🔥 -- Optus -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Optus 🧐🧐The Customer Resolution Team will be responsible for managing customer complaints from both internal...
-
Customer Resolution Expert
vor 3 Wochen
Melbourne, Österreich Singtel Group VollzeitSelect how often (in days) to receive an alert:At Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Customer Resolution Team will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional and caring manner, providing the best customer...
-
Customer Resolution Expert
Vor 5 Tagen
Melbourne, Österreich Optus VollzeitIt starts with YES!At Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Customer Resolution Team will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional and caring manner.While providing the best customer experience each and every...
-
Customer Resolution Expert
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitIt starts with YES! At Optus, we have an ambitious goal to be Australia's most loved everyday brand. The Customer Resolution Team will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional and caring manner, while providing the best customer experience each and...
-
Customer Resolution Expert
vor 3 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitAt Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Customer Resolution Team will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional and caring manner, while providing the best customer experience each and every time.As a member of...
-
Customer Resolution Expert
vor 3 Wochen
Melbourne, Österreich Singtel VollzeitIt starts with YES! At Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Customer Resolution Team will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional and caring manner while providing the best customer experience each and every...
-
Customer Resolution Expert
vor 3 Wochen
Melbourne, Österreich Optus VollzeitAt Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Customer Resolution Team will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional and caring manner, providing the best customer experience each and every time.As a member of the...
-
Customer Resolution Expert
vor 3 Monaten
Melbourne, Österreich Optus VollzeitAt Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Customer Resolution Team will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional and caring manner, while providing the best customer experience each and every time.As a member of...
-
Allianz | Dispute Resolution Specialist
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitRisk Consulting (Insurance & Superannuation)Full time Dispute Resolution Specialist | Multiple locations | Permanent and Contract OpportunitiesAre you ready for a career with Allianz?Even if you don't tick all the boxes, we encourage you to apply!This role is challenging and a highly rewarding work environment, perfect for people who are looking for career...
-
Dispute Resolution Specialist
vor 3 Monaten
Melbourne, Österreich Allianz Popular Sl. VollzeitBrisbane, QLD, AU, 4000Adelaide, SA, AU, 5000Melbourne, VIC, AU, 3000Darwin, NT, AU, 0820Sydney, NSW, AU, 2000Area of Expertise: Customer Services & ClaimsUnit: Allianz AustraliaEmploying Entity: ALLIANZ AUSTRALIA SERVICES PTY LTDJob Type: Full-TimeRemote Job: Hybrid workingEmployment Type: PermanentID: 55163Non-ExecutiveDispute Resolution Specialist |...
-
Dispute Resolution Specialist
vor 2 Monaten
Melbourne, Österreich Grow Inc. VollzeitWhether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.GROW Inc might just be that for you!So, who is GROW Inc?Founded in 2016, we're the Australian FinTech success story you probably haven't heard about.We're solving big problems in the...
-
Singtel | Customer Resolution Expert
Vor 5 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitIt starts with YES!At Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Customer Resolution Team will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional and caring manner while providing the best customer experience each and every...
-
Dispute Resolution Specialist
vor 2 Wochen
Melbourne, Österreich Allianz Popular Sl. VollzeitAt Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening-up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flexibility for balance and the support you need. We know that flexible work...
-
Dispute Resolution Specialist
vor 2 Wochen
Melbourne, Österreich Allianz Popular Sl. VollzeitAt Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening-up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flexibility for balance and the support you need. We know that flexible work...
-
Customer Resolutions Officer
vor 1 Monat
Melbourne, Österreich Department of Transport and Planning VollzeitThis is a Customer Resolutions Officer role with one of the leading companies in AU right now 🔥 -- Department of Transport and Planning -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Department of Transport and Planning 🧐🧐**About the Role** **Ongoing –...
-
Singtel Group | Customer Resolution Expert
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitAt Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Customer Resolution Team will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional, and caring manner while providing the best customer experience each and every time.As a member of...
