Victim Support Worker
Vor 4 Tagen
Job Function: Customer Service / Call CentreWork Type: Ongoing - full timeAbout this roleUtilise your Customer Service and Call Centre expertise to provide support and advice to the Victim Services Support and Reform branchFive Ongoing, Full-Time opportunities to work with a high-performing and passionate team in the Victorian Public ServiceAbout the Business Unit: Victim Services, Support and Reform (VSSR) is a part of the Police, Racing, Victims and Coordination Division of the Department of Justice and Community Safety and is responsible for coordinating a suite of services for victims of crime, including information, support and referral service for all victims of reported and unreported crimes through the Victims of Crime Helpline (Helpline), as well as funding state-wide services to provide eligible victims with flexible case management services to meet the practical, emotional and psychological needs of victims to help manage the effects of crime.
The Helpline offers information, support and referrals and is the first step for victims of crime to access free services in Victoria.
The Helpline is pivotal in linking victims to services, ensuring they receive personalised, timely and appropriate support to manage the effects of crime.
The Helpline is also the state-wide service providing support and referrals for male victims of family violence, primarily through responding to L17 reports received from Victoria Police.
The Helpline operates 7 days per week 8am - 11pm and is located in the Melbourne CBD.
About the Role: The Victim Support Worker plays a key role in ensuring high-quality service delivery for victim-survivors of family violence and victims of crime that occurs in Victoria.
Some of your duties will include:
Acting as a first point of contact for enquiries to the Helpline by responding to calls, electronic referrals, and text messagesProviding trauma-informed case management and advocacy to victim survivors of family violence, ensuring their safety and well-beingEnsuring that all relevant work activities are accurately recorded in accordance with privacy legislative requirements and other relevant policies.About You: As our ideal candidate, you will possess:
At least two (2) years of paid practice experience in the family violence sector or a specialist family violence service and with victims of crimeExperience working with male victims of family violence is preferred but not essentialUnderstanding of the Victims Support service system and associated legislation as well as the broader service system (such as legal, mental health, and housing services).Mandatory Qualifications: Mandatory minimum requirements: a Bachelor of Social Work or equivalent formal learning, including holding a Bachelor degree or above; or equivalent qualification.
Qualifications must align with the Mandatory Minimum Qualification Requirements for Specialist Family Violence Workers (Recommendation 209)Family violence training: Completion of the MARAM Framework with knowledge of risk assessments and predominant aggressor identification.Desirable Qualifications: Training in cultural competence and frameworks for supporting diverse communities (e.g., First Nations, CALD, LGBTQIA+).How to Apply: Please click the Apply button on this advertisement.
Applications should include a resume and covering letter.
Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening.
Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION: CHILD SAFE STATEMENT OF COMMITMENT: The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people.
We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality.
Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon.
We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
#J-18808-Ljbffr
-
Victim Support Worker
Vor 4 Tagen
Melbourne, Österreich This Is An It Support Group VollzeitAbout the Business Unit: Victim Services, Support and Reform (VSSR) is a part of the Police, Racing, Victims and Coordination Division of the Department of Justice and Community Safety and is responsible for coordinating a suite of services for victims of crime, including information, support and referral service for all victims of reported and unreported...
-
Victim Support Worker
Vor 4 Tagen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOrganisation: Department of Justice and Community SafetyOccupation: Customer Service/Call CentreReference: VG/MULTIJANUARY2025At the Department of Justice and Community Safety, we're looking for people who want to make a difference.People who take pride in their work.People who get things done.People who are committed to making Victoria a safer place.We...
-
Victim Support Worker
Vor 4 Tagen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOrganisation: Department of Justice and Community Safety Occupation: Customer Service/Call Centre Reference: VG/MULTIJANUARY2025 Job posted: 02/01/2025 Closes: 16/01/2025 Classification: VPSG3 Salary Range: $76,817 - $93,275 At the Department of Justice and Community Safety, we're looking for people who want to make a difference.We embrace diversity and...
-
Victim Support Worker
Vor 4 Tagen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOrganisation: Department of Justice and Community SafetyOccupation: Customer Service/Call CentreReference: VG/MULTIJANUARY2025At the Department of Justice and Community Safety, we're looking for people who want to make a difference.People who take pride in their work.People who get things done.People who are committed to making Victoria a safer place.We...
-
Victim Support Worker
Vor 4 Tagen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOrganisation: Department of Justice and Community SafetyOccupation: Customer Service/Call CentreReference: VG/MULTIJANUARY2025Job posted: 02/01/2025Closes: 16/01/2025Classification: VPSG3Salary Range: $76,817 - $93,275At the Department of Justice and Community Safety, we're looking for people who want to make a difference.We embrace diversity and strive to...
-
Victim Support Worker
Vor 4 Tagen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOrganisation: Department of Justice and Community SafetyOccupation: Customer Service/Call CentreReference: VG/MULTIJANUARY2025At the Department of Justice and Community Safety, we're looking for people who want to make a difference.People who take pride in their work.People who get things done.People who are committed to making Victoria a safer place.We...
-
Victim Support Worker
Vor 4 Tagen
Melbourne, Österreich State Of Victoria VollzeitJob Function: Customer Service / Call CentreWork Type: Casual/TemporaryAbout this roleUtilise your customer service expertise to provide support and advice to the Victim Services Support and Reform branch5x Casual opportunities to work with a high-performing and passionate team in the Victorian Public ServiceAbout Us: Victim Services, Support and Reform...
-
Victim Support Worker
Vor 4 Tagen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOrganisation: Department of Justice and Community SafetyOccupation: Customer Service/Call CentreReference: VG/DJ2248JAN2025At the Department of Justice and Community Safety, we're looking for people who want to make a difference.People who take pride in their work.People who get things done.People who are committed to making Victoria a safer place.We embrace...
-
Victim Support Worker
Vor 4 Tagen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOrganisation: Department of Justice and Community Safety Occupation: Customer Service/Call Centre Reference: VG/DJ2248JAN2025 At the Department of Justice and Community Safety, we're looking for people who want to make a difference.People who take pride in their work.People who get things done.People who are committed to making Victoria a safer place. We...
-
Victim Support Worker
Vor 4 Tagen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOrganisation: Department of Justice and Community SafetyOccupation: Customer Service/Call CentreReference: VG/DJ2248JAN2025At the Department of Justice and Community Safety, we're looking for people who want to make a difference.People who take pride in their work.People who get things done.People who are committed to making Victoria a safer place.We embrace...
-
Victim Support Worker
Vor 3 Tagen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOrganisation: Department of Justice and Community SafetyOccupation: Customer Service/Call CentreReference: VG/DJ2248JAN2025At the Department of Justice and Community Safety, we're looking for people who want to make a difference.People who take pride in their work.People who get things done.People who are committed to making Victoria a safer place.We embrace...
-
Victim Support Officer Vpsg3
vor 4 Stunden
Melbourne, Österreich Tideri Jobbörse VollzeitProviding up to date advice on victim entitlements support services and referral pathways to victims of bcrimeb and victims of family violence
-
Victims Assistance Support Worker
vor 3 Stunden
Melbourne, Österreich DPV Health VollzeitPosted: 15/01/2025Closing Date: 11/02/2025Job Type: ContractLocation: Melbourne - Northern RegionJob Category: Family Violence ServicesGreat People.Great Careers.Excellent Healthcare DPV Health is a leading healthcare service provider in Melbourne's northern growth corridor, delivering a wide variety of clinical, community health and wellbeing services.Our...
-
Expression Of Interest
Vor 4 Tagen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitExpression of Interest - Aboriginal Opportunities - Victims of Crime Financial Assistance SchemeJob posted: 18/09/2024Organisation: Department of Justice and Community SafetySalary: Salary not specifiedOccupation: Aboriginal and Torres Strait Islander servicesReference: VG/1820561-EOIAt the Department of Justice and Community Safety, we're looking for people...
-
Expression Of Interest
Vor 4 Tagen
Melbourne, Österreich Department of Justice and Community Safety, Victoria VollzeitExpression of Interest - Aboriginal Opportunities - Victims of Crime Financial Assistance SchemeJob posted: 18/09/2024Organisation: Department of Justice and Community SafetySalary: Salary not specifiedOccupation: Aboriginal and Torres Strait Islander servicesReference: VG/1820561-EOIAt the Department of Justice and Community Safety, we're looking for people...
-
Family Violence Practice Lead
Vor 4 Tagen
Melbourne, Österreich This Is An It Support Group VollzeitAbout the Business Unit:Victim Services, Support and Reform (VSSR) is a part of the Police, Racing, Victims and Coordination Division of the Department of Justice and Community Safety and is responsible for coordinating a suite of services for victims of crime, including an information, support and referral service for all victims of reported and unreported...
-
Helpline Lead
Vor 4 Tagen
Melbourne, Österreich This Is An It Support Group VollzeitAbout the Business Unit: Victim Services, Support and Reform (VSSR) is a part of the Police, Racing, Victims and Coordination Division of the Department of Justice and Community Safety and is responsible for coordinating a suite of services for victims of crime, including information, support and referral service for all victims of reported and unreported...
-
Aboriginal Engagement Worker
vor 3 Stunden
Melbourne, Österreich DPV Health VollzeitPermanent Full Time Position.Epping base site This is an Aboriginal designated position, therefore only Aboriginal people are encouraged to apply.Help mitigate the impacts of crime on Aboriginal victims and aid their recovery by providing practical assistance & access to therapeutic support.Greatness starts here The Victims Assistance Program (VAP) is a...
-
This Is An It Support Group | Helpline Lead
Vor 4 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitAbout the Business Unit: Victim Services, Support and Reform (VSSR) is a part of the Police, Racing, Victims and Coordination Division of the Department of Justice and Community Safety and is responsible for coordinating a suite of services for victims of crime, including information, support and referral service for all victims of reported and unreported...
-
Melbourne, Österreich Tideri Jobbörse VollzeitAbout the Business Unit: Victim Services, Support and Reform (VSSR) is a part of the Police, Racing, Victims and Coordination Division of the Department of Justice and Community Safety and is responsible for coordinating a suite of services for victims of crime, including an information, support and referral service for all victims of reported and unreported...
