Operations Manager
vor 1 Monat
Import/Export & Customs (Manufacturing, Transport & Logistics)
Ready to Take Your Freight Forwarding Career to the Next Level?Are you an experienced operations professional with a strong background in import logistics?
Do you want to step into a leadership role where you can make a real impact, drive innovation, and shape the future of a growing business?
If you're passionate about advancing your career in freight forwarding and excited by the challenge of using cutting-edge technology to redefine industry standards, we want to hear from you.
About Us:We're a fast-growing, boutique international freight forwarder based in Melbourne.
As we continue to expand, we're seeking a hands-on Operations Manager to help take our business to the next stage of growth.
We specialise in providing sustainable, low-carbon freight solutions while maintaining the highest level of service.
Our use of the latest technology sets us apart in the industry, and we're looking for someone who shares our vision of combining efficiency with sustainability.
We're committed to building a team of professionals who thrive in a collaborative, fast-paced environment, and we need a leader who is ready to drive operational excellence and support our culture of continuous improvement.
About You:With a proven track record in import operations, you're ready to take on a leadership role overseeing both our international and domestic logistics operations.
You'll bring a strong operational skill set and a hands-on approach to managing day-to-day activities, all while working closely with the directors to implement growth strategies.
In this role, you'll be responsible for:
Leading a small, dynamic team and ensuring smooth end-to-end operations across multiple modes of transportOverseeing the day-to-day management of freight operations, both inbound and outbound, ensuring compliance, efficiency, and customer satisfactionCollaborating with the directors to implement new technologies and sustainable practices that keep us ahead of the curve in the industrySupporting a clear operational strategy that supports the growth and evolution of the businessWe're looking for someone with:
A strong background in import operations within the freight forwarding industryA passion for leading teams, with the drive to mentor and develop talentA forward-thinking mindset, always looking for ways to improve processes and introduce innovative solutionsA commitment to sustainability and environmental impact in logisticsIf you're ready to make a real difference in a forward-thinking company and grow your career in an exciting direction, we'd love to hear from you.
Key Responsibilities:Lead and unite the operations into a high performing collaborative teamInnovate within the team and provide directors with additional insights into process improvement opportunities across the businessDevelop customer relationships and networksEnsure the integrity of data across all operational business systemsEstablish, maintain and manage KPIs (operational depts)Maximise the use of Expedient across the business;Supplier rate management (shipping lines, transport)QuotingInvoicingJob RegistrationFile ManagementLiaise with suppliers regarding shipping, transport and customs clearancesMonitor key operational tasks, export and import documentationIdentify and develop new sales opportunities within our customer base and networkWork to maximise our P&L, financial, resultsManagement and Reporting:Assist with the customisation and maintenance of EXPEDIENTContinuously improve and update core Standard Operating Procedures (SOPs)Establish and maintain monthly client KPI reportingDeliver accurate and timely reports through company systems as requiredManage job-level P&L in line with company expectationsEnsure client billings are accurate and up to date before month-end, including WIPsIdentify and address process/skill gaps, and propose actionable solutionsClient RelationshipsStrengthen face-to-face relationships with customers and suppliersRespond promptly and professionally to client inquiriesBuild and maintain strong, professional relationships with key clients and business partnersIdentify and pursue new opportunities within existing and new networks, particularly in target verticals, and support sales engagements as neededPerform any other roles and responsibilities as required by the EmployerMinimum Requirements:Minimum of 5 years of experience in freight forwarding operationsAspiration to grow into an executive leadership roleAt least 2 years of leadership experience, preferably as a department head or higherValid Australian Driver's LicenseIn-depth knowledge of the international forwarding marketGoal-oriented, self-motivated, and proactiveExcellent communication, negotiation, and presentation skillsStrong networking abilities and a drive to expand professional connectionsProven ability to establish and maintain long-term relationships with both internal and external stakeholdersSome regional and interstate travel may be requiredWhat We Offer:Immediate startStrong onboarding with a big focus on your feedback loop and trainingSignificant opportunities for career growth into senior leadershipA chance to make a meaningful impact, improving both freight forwarding processes and driving sustainability effortsFlexible work arrangement: Split location between Melbourne office (70%) and home (30%)Competitive, negotiable salary + Company car (Electric Vehicle)A modern, dynamic, and supportive work environmentA supportive environment to develop this role from Operations Manager to a GM level #J-18808-Ljbffr
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