Airtree Ventures Pty | Frontend Software Engineer
Vor 7 Tagen
Job Description Join the team redefining how the world experiences design. Where and how you can work Our flagship campus is in Sydney.
We also have a campus in Melbourne and co-working spaces in Brisbane, Perth, and Adelaide.
You have choice in where and how you work, whether in the office, at home, or a mix of both.
What you'd be doing in this role Building efficient and reusable front-end abstractions and systems Working closely with stakeholders and designers to create world-class support experiences Collaborating within and across teams to create holistic solutions Identifying and improving practices and methodologies for front-end engineering Finding opportunities for cross-team collaboration to work on new ideas and improvements Empowering and mentoring other engineers You'll take ownership of a rapidly growing domain, capturing customer feedback, harnessing user research, and sharing insights with teams across Canva while closing the loop with users when their issues have been solved.
You will work closely with other team members to build solutions that help users resolve their issues quickly and smoothly transition to support agents if needed.
You will gain hands-on experience writing reusable code and technical documentation to build intuitive user and staff-facing experiences.
You will lead and contribute to projects, discover opportunities, and drive experiments.
This is an exciting opportunity for an experienced engineer who communicates well and designs systems and components that balance simplicity and flexibility.
You're probably a match if You're at home working in our core technology environment - HTML, CSS, JavaScript, TypeScript, React, MobX (or other state management libraries), and back-end technology (e.g., Node or Java) You can write performant, reusable code for UI components, including appropriate testing You enjoy collaborating with team members, communicating effectively, and taking ownership of projects and outcomes You've perfected the balance between big-picture thinking and nailing the details You're excited by the opportunity to contribute to a rapidly growing and critical function of Canva and improve the help experience for millions of people worldwide About the team The User Help Experience group wants your help to empower every user to instantly solve their issue or answer their question as we scale to support 1 billion users.
The Support Profile & Pathways team delivers an exceptional customer experience by building innovative self-help tools, creating streamlined user experiences, developing scalable systems, capturing and sharing customer insights, and working closely with the AI Assistant and Help Center teams.
If you enjoy:
Continuously experimenting with and deploying AI technologies to effectively address user problems Creating innovative and enjoyable experiences that help large numbers of users solve problems and get back to designing as quickly as possible A positive, supportive culture where team members collaborate and celebrate success together You will collaborate closely with peers across disciplines, including data, ML / AI, product, and design to problem-solve and iteratively improve experiences.
What's in it for you? Achieving our ambitious goals motivates us to work hard, but you'll also experience moments of magic, connectivity, and fun throughout life at Canva.
We offer a range of benefits to support your success in and outside of work:
Equity packages - we want our success to be yours too Inclusive parental leave policy that supports all parents & carers An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more Flexible leave options that empower you to recharge and support you personally Please note that interviews are conducted virtually.
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