Accor Hotels | Concierge | Sydney
vor 1 Monat
HOTEL OVERVIEW
Strategically located in the heart of Singapore's shopping, dining and entertainment districts, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your convenience.
With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia's largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs.
We shine when YOU shine.
Come and be part of our dynamic team and experience immersive growth and career opportunities with us.
Job Description
Concierge
The Concierge is a specialized guest services representative of a full-service hotel, who aids the guests by providing a wide range of services including essential travel arrangements and delivering accurate tourist information, as well as fulfilling all their needs to ensure ultimate guest experience.
Summary of Responsibilities:
Reporting to the Director of Guest Services, responsibilities and essential job functions include but are not limited to the following:
OPERATING THE CONCIERGE DESK IN A PROFESSIONAL MANNER WITH PROMPT AND COURTEOUS SERVICE TO ALL GUESTS
Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
Providing directional information, shopping, places of interest, etc.
Handling of Mail and Message and Lost & Found.
Maintaining brochures of hotel chain as well as places of interest.
Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue.
Handle administrative matters pertaining to their respective shift.
Ensuring hotel service standard goals are met.
To assist in any tasks given from time to time.
PROVIDE A GUEST CONCIERGE EXPERIENCE THAT EXCEEDS GUESTS' EXPECTATIONS
Ensure LQA service standards are in practice as set by the hotel at all times.
Able to provide information and assistance to guests as and when required.
Listen actively and display self-control and empathy in challenging interactions and offer suitable alternatives.
Involvement in the pre-arrival arrangement, e.g.
birthday decorations, honeymooners, anniversaries, etc.
Lead a Heartist approach to guest experience/service with the team.
CONCIERGE DESK AND MISCELLANEOUS DUTIES
Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation, etc.
Assist guests with local and foreign governmental rulings, immigration customs visas requirement.
Able to provide information and is fully conversant with Singapore's places of interests, commercial centers.
Familiar with hotel computer interface, property management systems and internet access.
Attend any department and operational meetings.
Handling and investigation of guest requests/complaints.
INVOLVEMENT AS A MEMBER OF THE CONCIERGE TEAM
Ensure grooming standard set by the hotel at all times.
Ensure work areas are adequately stocked and inventory properly recorded and maintain good housekeeping of work areas.
Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow.
Ensure department compliance with safety and security procedures at all times.
Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service.
Qualifications
Education
Minimum GCE 'O' Level or equivalent.
Experience
Minimum 2 years experience in the service industry.
Language Skills
Able to read, write and speak English fluently.
Skills, Knowledge & Ability
Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel's computer system.
Focused on customer service, detail oriented in training, development and performance management.
Responsive to continuous challenges and open to making changes to achieve targeted results.
Build partnerships with other departments to ensure that guests' needs are attended to promptly.
Must have a friendly and engaging service attitude.
Possess good guest relations skills, confident, clear English.
Interpersonal skills to deal with guests and colleague issues.
Possess drive, initiative and must be able to work independently.
Our commitment to Diversity & Inclusion :
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo
#BELIMITLESS
If you feel you are ready for your next professional challenge, apply on:
#J-18808-Ljbffr
-
Concierge
vor 1 Monat
Sydney, Österreich Accor Hotels VollzeitHOTEL OVERVIEWStrategically located in the heart of Singapore's shopping, dining and entertainment districts, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your convenience.With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices...
-
Accor Hotels | Concierge Agent | Sydney
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitCompany DescriptionFairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai.The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge.A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little...
-
Head Concierge
vor 4 Wochen
Sydney, Österreich Accor Apartments & Realty VollzeitAngel Pl, Sydney NSW 2000, Australia Req #3679Thursday, 12 December 2024Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor's vision of an augmented...
-
Accor Apartments
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitAngel Pl, Sydney NSW 2000, Australia Req #3679 Thursday, 12 December 2024 Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia.Our core focus is on delivering tailor-made, human-centric hospitality solutions.Accor's vision of an augmented...
-
Concierge Agent
vor 1 Monat
Sydney, Österreich Accor Hotels VollzeitCompany DescriptionFairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai.The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge.A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little...
-
Guest Services
vor 2 Monaten
Sydney, Österreich Accor Hotels VollzeitCompany Description At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging...
-
Guest Services
vor 2 Monaten
Sydney, Österreich Accor Hotels VollzeitCompany DescriptionAt Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging...
-
Hotel Duty Manager
vor 2 Monaten
Sydney, Österreich Accor Hotels VollzeitCompany Description We are 'relentlessly guest obsessed' at Accor.Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible.Novotel Sydney International Airport is a 271 room hotel, including a 150 seater a la carte restaurant, Bar & 11 Conference rooms.We are located along the Cooks River, near the...
-
Chief Concierge
vor 2 Monaten
Sydney, Österreich Marriott VollzeitW Hotels celebrates authenticity and sparks imagination in its work culture, bringing the W experience to life for guests.W Sydney seeks a Chief Concierge to lead the Wheels Team in the world's largest W Hotel.Responsibilities:Lead the Concierge and Wheels team.Manage the hotel's loyalty program.Handle VIP guests, groups, and special events.Coordinate Wheels...
-
Hotel Duty Manager
vor 4 Wochen
Sydney, Österreich Accor Hotels VollzeitHotel Duty ManagerCompany DescriptionWe are 'relentlessly guest obsessed' at Accor. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible.Novotel Sydney International Airport is a 271 room hotel, including a 150 seater a la carte restaurant, Bar & 11 Conference rooms. We are located along the Cooks...
-
Marriott | Chief Concierge
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitChief Concierge - Sydney, Australia - Marriott Description Chief Concierge Lead the Concierge and Wheels team at W Sydney, the world's largest W Hotel, as Chief Concierge.Responsibilities include:Leading the Concierge and Wheels team.Managing the hotel's loyalty program.Handling VIP guests, groups, and special events.Coordinating Wheels talent and directing...
-
Cook Casual
vor 1 Monat
Sydney, Österreich Accor Hotels VollzeitJob Schedule: OccasionnelJob Type: CDIBrands: MERCUREJob Category: CuisineLocation: Mercure Sydney Blacktown, Blacktown, AustraliaReference: REF49980ICook Casual - Mercure Sydney Blacktown Company Description: Accor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a...
-
Accor Hotels | Bell Captain
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitJob Schedule: Temps Complet Job type: CDI Brands: ACCOR Location: __jobinformationwidget.freetext.LocationText__ Reference: REF40865Y Bell Captain Region: MEA SPAC Company Description: Swissôtel Sydney boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveller.Our facilities include the...
-
Director Of Loyalty Operations
Vor 6 Tagen
Sydney, Österreich Accor Hotels VollzeitCompany Description Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars.The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts,...
-
Hotel Duty Manager
vor 4 Wochen
Sydney, Österreich Accor Hotels VollzeitHotel Duty ManagerCompany Description We are 'relentlessly guest obsessed' at Accor. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible.Novotel Sydney International Airport is a 271 room hotel, including a 150 seater a la carte restaurant, Bar & 11 Conference rooms. We are located along the Cooks...
-
General Manager
vor 1 Monat
Sydney, Österreich Accor Hotels VollzeitWork Your Way to Novotel Sydney Darling SquareNovotel Sydney Darling Square is the ideal retreat for those seeking a blend of modern comfort and relaxed, slow living in the heart of Sydney. With 230 contemporary rooms offering stunning views of the tranquil Chinese Garden of Friendship and the vibrant Darling Square precinct—Sydney's exciting new hub for...
-
General Manager
vor 1 Monat
Sydney, Österreich Accor Hotels VollzeitWork Your Way to Novotel Sydney Darling Square Novotel Sydney Darling Square is the ideal retreat for those seeking a blend of modern comfort and relaxed, slow living in the heart of Sydney. With 230 contemporary rooms offering stunning views of the tranquil Chinese Garden of Friendship and the vibrant Darling Square precinct—Sydney's exciting new hub for...
-
General Manager
Vor 2 Tagen
Sydney, Österreich Accor Hotels VollzeitCompany DescriptionWork Your Way to Novotel Sydney Darling SquareNovotel Sydney Darling Square is the ideal retreat for those seeking a blend of modern comfort and relaxed, slow living in the heart of Sydney.With 230 contemporary rooms offering stunning views of the tranquil Chinese Garden of Friendship and the vibrant Darling Square precinct—Sydney's...
-
General Manager
Vor 2 Tagen
Sydney, Österreich Accor Hotels VollzeitCompany Description Work Your Way to Novotel Sydney Darling Square Novotel Sydney Darling Square is the ideal retreat for those seeking a blend of modern comfort and relaxed, slow living in the heart of Sydney.With 230 contemporary rooms offering stunning views of the tranquil Chinese Garden of Friendship and the vibrant Darling Square precinct—Sydney's...
-
Senior Hotel Accountant
vor 3 Monaten
Sydney, Österreich Accor Hotels VollzeitCompany Description Embark on a journey of luxury and excellence with Sydney's iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of the French Zest and Sofitel luxury.We are nearing the end of a complete transformation and enhancing all the hotel facilities to...
