Concierge
Vor 5 Tagen
HOTEL OVERVIEWStrategically located in the heart of Singapore's shopping, dining and entertainment districts, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your convenience.
With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia's largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs.
We shine when YOU shine.
Come and be part of our dynamic team and experience immersive growth and career opportunities with us.Job DescriptionConciergeThe Concierge is a specialized guest services representative of a full-service hotel, who aids the guests by providing a wide range of services including essential travel arrangements and delivering accurate tourist information, as well as fulfilling all their needs to ensure ultimate guest experience.Summary of Responsibilities:Reporting to the Director of Guest Services, responsibilities and essential job functions include but are not limited to the following:OPERATING THE CONCIERGE DESK IN A PROFESSIONAL MANNER WITH PROMPT AND COURTEOUS SERVICE TO ALL GUESTSAssist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.Providing directional information, shopping, places of interest, etc.Handling of Mail and Message and Lost & Found.Maintaining brochures of hotel chain as well as places of interest.Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue.Handle administrative matters pertaining to their respective shift.Ensuring hotel service standard goals are met.To assist in any tasks given from time to time.PROVIDE A GUEST CONCIERGE EXPERIENCE THAT EXCEEDS GUESTS' EXPECTATIONSEnsure LQA service standards are in practice as set by the hotel at all times.Able to provide information and assistance to guests as and when required.Listen actively and display self-control and empathy in challenging interactions and offer suitable alternatives.Involvement in the pre-arrival arrangement, e.g.
birthday decorations, honeymooners, anniversaries, etc.Lead a Heartist approach to guest experience/service with the team.CONCIERGE DESK AND MISCELLANEOUS DUTIESMaking reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation, etc.Assist guests with local and foreign governmental rulings, immigration customs visas requirement.Able to provide information and is fully conversant with Singapore's places of interests, commercial centers.Familiar with hotel computer interface, property management systems and internet access.Attend any department and operational meetings.Handling and investigation of guest requests/complaints.INVOLVEMENT AS A MEMBER OF THE CONCIERGE TEAMEnsure grooming standard set by the hotel at all times.Ensure work areas are adequately stocked and inventory properly recorded and maintain good housekeeping of work areas.Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow.Ensure department compliance with safety and security procedures at all times.Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service.QualificationsEducationMinimum GCE 'O' Level or equivalent.ExperienceMinimum 2 years experience in the service industry.Language SkillsAble to read, write and speak English fluently.Skills, Knowledge & AbilityKnowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel's computer system.Focused on customer service, detail oriented in training, development and performance management.Responsive to continuous challenges and open to making changes to achieve targeted results.Build partnerships with other departments to ensure that guests' needs are attended to promptly.Must have a friendly and engaging service attitude.Possess good guest relations skills, confident, clear English.Interpersonal skills to deal with guests and colleague issues.Possess drive, initiative and must be able to work independently.Our commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo
#BELIMITLESSIf you feel you are ready for your next professional challenge, apply on: #J-18808-Ljbffr
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