Manager, Performance Enablement
vor 2 Monaten
Job Description Full time, permanent roleLocation: SydneyHybrid work arrangementHow will I help? Join our Consumer Finance Operations (CFO) Performance Enablement team as a Manager - Performance Enablement, driving impactful initiatives for Westpac's Credit Card and Personal Loan services.
In this role, you'll be instrumental in delivering our FY25 Operations Strategy by optimising performance, providing data-driven insights, and ensuring our teams meet and exceed customer expectations.
Key responsibilities Support business performance through data insights across the Consumer Finance value chain.Collaborate with senior leaders to execute strategic initiatives, enhancing efficiency and productivity.Lead the creation of insightful reports and streamline operations using PowerBI and analytics.Drive initiatives that improve customer experience and operational processes through automation and simplification.Build relationships across teams and develop programs to support staff capability and growth.What do I need? Experience in performance management, operations, or a related field within the financial services industry.Demonstrated success in implementing strategic initiatives and driving operational excellence.Strong analytical skills, with proficiency in data analysis tools and reporting software.Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.Preferred experience working in an operations environment, with an understanding of operational dynamics, including banking products, offshore business partners, data, and risk.How do I apply? Start here.
Just click on the APPLY button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone - our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disabilities, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
If you have questions about the recruitment process, please email .
Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disabilities and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please email .
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