Incident Manager
vor 4 Wochen
Job description
The Client
Opportunity to work for a leading Federal Government agency. The team are looking for a Incident Manager to support and offer services to a broad range of stakeholders to deliver the best possible outcomes for the agency.
Responsibilities Developing and maintaining Incident Management frameworks to prioritise IT Incidents based on their impact on the business and the criticality of affected systems.Developing and maintaining systems and processes for the early detection of incidents.Documenting all aspects of the Incident response process, including triage process, actions taken, decisions made, and outcomes achieved.Developing and maintaining incident response plans and procedures that involve identifying potential risks and mitigation strategies.Ensuring communication plans are in place and ready for activation to communicate with stakeholders, including senior management, affected users, and IT staff, providing updates on incident status and resolution progress.Conducting post-incident reviews to analyse what happened, why it happened, and how similar incidents can be prevented in the future.Updating the knowledge platforms and documentation to facilitate quicker resolution of similar incidents in the future.Displaying sound problem solving, analytical, and time management skills.Ensuring excellent communication and the ability to collaborate with team members and stakeholders.Assisting employees with incidents and service requests within an ITIL framework and undertaking level 1 and 2 desktop support for staff as needed.Updating internal operating procedures in line with business and executive requirements.Performing additional duties or assuming responsibility of functions as directed from time to time.Requirements Proven experience working in IT service management or a similar role.Strong knowledge of ITIL frameworks and their relationship with service management.Excellent relationship building and collaboration skills across a vast array of internal and external teams and stakeholders, with the proven ability to communicate effectively while anticipating stakeholder needs and expectations across a geographically dispersed network.Ability to work in a fast-paced environment while setting priorities and delivering quality results within time constraints.Excellent problem solving, analytical and time management skills.Proven analytical abilities with the ability to propose and facilitate change and contribute to business improvement strategies.Demonstrated ability to manage staff while developing capabilities, encouraging career development and promoting professionalism.Demonstrated personal integrity while achieving results within legislative and policy parameters.Due to the nature of this role, this job is open to Australian Citizens only. Candidates must have an ability to obtain a Baseline Security Clearance; NV1/NV2 Security Clearance also welcome to apply. Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.
If you are interested in the above job, please forward your resume to ******.
Follow Calleo on LinkedIn and visit our website to keep up to date on all our current job vacancies: www.linkedin.com/company/calleoresourcing www.calleo.com.au
#J-18808-Ljbffr
-
Incident Manager
vor 4 Wochen
Canberra, Österreich Clearcompany Vollzeit7 Months + 18 Month extension options Ability to obtain a NV1 Clearance Canberra City office address Our Client, an established federal government agency located in the Canberra City is seeking an experienced Incident Manager to join their team and make a significant contribution to the delivery of upcoming events and day-to-day operations.The Incident...
-
Incident Manager
vor 4 Wochen
Canberra, Österreich Calleo Australia VollzeitJob descriptionThe ClientOpportunity to work for a leading Federal Government agency. The team are looking for a Incident Manager to support and offer services to a broad range of stakeholders to deliver the best possible outcomes for the agency.ResponsibilitiesDeveloping and maintaining Incident Management frameworks to prioritise IT Incidents based on...
-
Incident Manager
vor 4 Wochen
Canberra, Österreich Calleo Australia VollzeitJob descriptionThe ClientOpportunity to work for a leading Federal Government agency.The team are looking for a Incident Manager to support and offer services to a broad range of stakeholders to deliver the best possible outcomes for the agency.Responsibilities Developing and maintaining Incident Management frameworks to prioritise IT Incidents based on...
-
Incident Manager
vor 4 Wochen
Canberra, Österreich Calleo Australia VollzeitJob descriptionThe ClientOpportunity to work for a leading Federal Government agency.The team are looking for a Incident Manager to support and offer services to a broad range of stakeholders to deliver the best possible outcomes for the agency.Responsibilities Developing and maintaining Incident Management frameworks to prioritise IT Incidents based on...
-
Incident Manager
vor 4 Wochen
Canberra, Österreich Calleo VollzeitJob description The ClientOpportunity to work for a leading Federal Government agency. The team are looking for a Incident Manager to support and offer services to a broad range of stakeholders to deliver the best possible outcomes for the agency.Responsibilities Developing and maintaining Incident Management frameworks to prioritise IT Incidents based on...
-
Incident And Problem Manager
Vor 6 Tagen
Canberra, Österreich Ntt VollzeitHelp Desk & IT Support (Information & Communication Technology)Full timeAdd expected salary to your profile for insightsWe are looking for an experienced Incident and Problem Manager to add to our energetic Canberra team.This is a great opportunity for you to provide incident and problem management for one of clients, who delivers a whole of government...
-
Incident And Problem Manager
vor 1 Monat
Canberra, Österreich Ntt VollzeitHelp Desk & IT Support (Information & Communication Technology)Full timeWe are looking for an experienced Incident and Problem Manager to add to our energetic Canberra team.This is a great opportunity for you to provide incident and problem management for one of our clients, who delivers a whole of government federated information sharing and analysis...
-
Incident And Problem Manager
vor 1 Monat
Canberra, Österreich Ntt VollzeitHelp Desk & IT Support (Information & Communication Technology)Full timeWe are looking for an experienced Incident and Problem Manager to add to our energetic Canberra team.This is a great opportunity for you to provide incident and problem management for one of our clients, who delivers a whole of government federated information sharing and analysis...
-
Incident And Problem Manager
vor 1 Monat
Canberra, Österreich Tideri Jobbörse VollzeitHelp Desk & IT Support (Information & Communication Technology) Full time We are looking for an experienced Incident and Problem Manager to add to our energetic Canberra team.This is a great opportunity for you to provide incident and problem management for one of our clients, who delivers a whole of government federated information sharing and analysis...
-
Calleo Australia | Incident Manager | Canberra
vor 2 Wochen
Canberra, Österreich Tideri Jobbörse VollzeitJob descriptionThe ClientOpportunity to work for a leading Federal Government agency.The team are looking for a Incident Manager to support and offer services to a broad range of stakeholders to deliver the best possible outcomes for the agency.ResponsibilitiesDeveloping and maintaining Incident Management frameworks to prioritise IT Incidents based on their...
-
Ntt | Incident And Problem Manager | Canberra
Vor 5 Tagen
Canberra, Österreich Tideri Jobbörse VollzeitHelp Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights We are looking for an experienced Incident and Problem Manager to add to our energetic Canberra team.This is a great opportunity for you to provide incident and problem management for one of clients, who delivers a whole of government...
-
El1 Assistant Service Manager
vor 2 Wochen
Canberra, Österreich Department Of Employment And Workplace Relations VollzeitEL1 Assistant Service Manager (ITSM Process Manager)15.4% Superannuation and Salary SacrificingReporting to the Director, the Assistant Service Manager (ITSM Process Manager) is responsible for managing a team of process staff working with IT Service Management (ITSM) teams across the Digital Solutions Division to enable and ensure agreed ITSM processes are...
-
Canberra, Österreich Tideri Jobbörse VollzeitEL1 Assistant Service Manager (ITSM Process Manager) 15.4% Superannuation and Salary Sacrificing Reporting to the Director , the Assistant Service Manager (ITSM Process Manager) is responsible for managing a team of process staff working with IT Service Management (ITSM) teams across the Digital Solutions Division to enable and ensure agreed ITSM processes...
-
Security Operations Manager
vor 2 Monaten
Canberra, Österreich Ntt Data VollzeitNTT DATANTT DATA helps clients transform through consulting, industry solutions, business process services, IT modernization, and managed services.Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and...
-
Unisys | Service Management Analyst 1 | Canberra
vor 3 Wochen
Canberra, Österreich Tideri Jobbörse VollzeitService Management Analyst 1 What success looks like in this role: Ensuring effective and rapid response to High Priority and Major Incidents and working within required SLAs Managing the incident and ensuring that all is being done to get the issue resolved while proactively identifying and suggesting possible solutions Coordinating with resolver groups in...
-
Senior Project Manager
vor 1 Monat
Canberra, Österreich Kirra Services VollzeitSecurity Clearance: Must have Negative Vetting Level 1.Key Duties: Manage, lead and deliver complex projects.Develop, implement and evaluate project plans and schedules in accordance with the agency's project management framework and consider project interdependencies.Collaborate with staff in immediate work area and with internal and external...
-
Technical Services Manager
vor 1 Monat
Canberra, Österreich Kinexus VollzeitWe are seeking a Technical Service Manager to be based in Canberra.The role is critical to the maintenance and repairs, improvements, and management of communications, surveillance, and RADAR systems for defence aerospace platforms.The successful applicant will work within a dynamic team and an industry leader in the Defence Sector.This is a key role within...
-
Hr Officer/Manager
vor 4 Wochen
Canberra, Österreich National Archives Of Australia VollzeitHR Officer/Manager - Wellbeing and Employee RelationsJob No: 496944 Work Type: Full time Location: Canberra About the rolesThe People & Culture Section is responsible for developing and implementing policies and strategies to ensure the National Archives' workforce and workplace has the tools and capabilities to achieve our key roles and responsibilities....
-
Informatech | Test Manager | Canberra
vor 3 Wochen
Canberra, Österreich Tideri Jobbörse VollzeitTesting & Quality Assurance (Information & Communication Technology) Employment Type: Full time Length of Contract: ASAP – 31st December 2025 + extension options up to December 2026 Clearance Required: Baseline About Informatech: Informatech is a Canberra-based ICT consultancy, specialising in Testing, Infrastructure, Project Delivery, and Security, with a...
-
Project Manager
vor 22 Stunden
Canberra, Österreich Frontline Recruitment Group VollzeitAre you a seasoned Project Manager with a knack for delivering excellence in the plumbing sector?We're seeking a dynamic leader to join a well-respected company in the commercial plumbing industry.If you thrive on delivering high-quality projects while building strong customer relationships, this is the role for you!Project Manager - Plumbing SectorWhy...
