Desktop Support Engineer
Vor 5 Tagen
Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
About the Role (your why) Due to continued growth within our team, we have a newly created role in the Sydney area.
Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom's customers.
Aligned to our customers' business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment, and relocation services.
This role will be based on-site in Sydney.
Please note that to be eligible for this role, you must be an Australian Citizen or Permanent Resident; no visa sponsorships are provided.
What you'll do At the moment, as Desktop Support Engineer you will be focused on:
Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.Assisting new users with their IT hardware collection and setup.Ensuring new equipment, such as laptops and mobile phones, are up to date and deployment-ready prior to release to customers.Recording all customer contacts in the appropriate ITSM tool.Keeping commitments to customers with regard to progress updates.Using tools and processes to deliver services to customers in accordance with SLAs.Proactively managing and maintaining customer infrastructure as directed.Initiating and driving service and process improvement.We are a pretty agile company and are keen to respond to customer, technology, and internal stakeholders' changing requirements, and this can mean we evolve in our roles to meet those needs.
What you'll bring Required experience: Exceptional customer experience with regard to end user services.The ability to prioritise work to ensure achievement of all service level agreements.Sound knowledge of laptops, desktop PCs, printers, media, and audio-visual equipment, BYOD, and mobility.Nice to have: Excellent verbal and written communication skills with the ability to articulate technical information to the #J-18808-Ljbffr
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