Call Centre Manager | Outbound

Vor 7 Tagen

Perth, Österreich Pioneer Credit Ltd Vollzeit

Full timeLead from the front in this exciting and dynamic environment, where no two days are the same You will be responsible for driving higher performing teams across two contact centres in Perth and ManilaPioneer is an Australian-based business founded in good, and for more than 20 years, we've made it our mission to put an end to debt stress. We're listed on the Australian Stock Exchange (ASX) as one of the largest investors in impaired retail credit in Australia, with our caring approach leading to lasting positive benefits in the community.Your RoleAs the senior leader of these outbound contact centres, it will be your responsibility to drive performance for key outcomes and targets. You will:Oversee 350+ contact centre team members, Team Leaders and Operations Managers across two countries, providing leadership and directionDevelop and lead engagement campaigns and activities to drive resultsAccountable for contact centre revenue line exceeding $160mAs part of the SLT, jointly responsible for the development, execution, and achievement of Pioneer's strategy and goals.Monitor and analyse key metrics, providing periodic revenue guidance and monthly performance reportingRegularly re-forecast revenue and costs, managing levers in line with budget and strategic objectives.Collaborate with People & Capability to deliver on an exceptional people experience across the employee lifecycle.What We Are Looking For:A person with exceptional integrity and drive5+ years in senior leadership and contact centre roles with revenue responsibility.Sales oriented individual who has a hunger to hit targets.Strong performance focus with exceptional communication and leadership skills.Experience in contact centre technology and analyticsWe are looking for a results driven, energetic individual who loves a target driven environment. If this is you we would love to hear from you
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