Software Support Agent
vor 2 Monaten
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.
Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.
We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.
Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
About us
Sentral is a proven web-based software solution that seamlessly manages school administration, student data and parent engagement.
Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes.
Sentral is the trusted solution of choice in over 3,000 schools across Australia.
We are part of one of the largest payment & software providers in the world, Global Payments, headquartered in Atlanta, USA.
The Global Payments AU/NZ family consists of leading service providers including Ezidebit, eWAY, and Storman Software.
About you
We are looking for proactive contributors who want to be a part of the transformation of this team.
With a wide range of career growth opportunities within Sentral, we are looking for individuals who want to make an impact on both the business and our customers through outstanding customer service and sharing the insights these customers provide.
Other experience might include:
Experience in a customer service / software technical support/ help desk role; Excellent communication skills; written, verbal, presentation, and negotiating skills; Customer-centric approach with a solutions and outcome focus and ability to prioritise cases accordingly; Strong analytical and problem-solving skills with the ability to manage multiple priorities; Experience in Education (Advantage).
Please note that you must have
Full work rights in Australia Ability to obtain a Working with Children Check Ability to obtain an Australian Federal Police Check About the role
Our customer support agents are the front-line support to our customers who consist of teachers, principals, other school staff and parents.
This role is focused on building relationships with these customers and supporting them with both technical and general software inquiries.
This is done via calls, emails and a ticketing system, with support at times including web conferencing and log file analysis to troubleshoot and provide work around solutions.
Other responsibilities include:
Build and maintain strong client relationships and improve our customer's experience with the use of our products; Methodically investigate and resolve product issues and prioritising escalated issues with the Senior Support Agents; Problem-solving and troubleshooting issues, aiming for first time resolution and ensure enquiries are responded to within established timeframes; Maintaining high customer satisfaction scores and work to technical support service level agreements; Work with and support colleagues to promote learning, contribute to problem solving and drive effective and efficient practices; Identify key learning opportunities to enhance the internal technical knowledge base and contribute to the development of self-help materials and strategies.
Working for Sentral
In addition to a diverse and inclusive culture, some of our benefits include:
Flexible working environment with a mix of in-office and remote working; Birthday leave (a day off to celebrate your birthday
); Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers; Employee Stock Purchase Plan available to all team members; A MyCoach (EAP) program to support your health and wellbeing.
Interested?
If you want to make an impact and be a part of an organisation that supports education professionals, we want to hear from you.
Please use the APPLY NOW button and submit your resume.
We respectfully ask that no recruitment agencies contact us regarding this position.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Interested in learning more about Global Payments and Our Family of Brands?
Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally.
Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.
Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America.
For more information, visit and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.
#J-18808-Ljbffr
-
Software Support Agent
vor 1 Monat
Sydney, Österreich Global Payments VollzeitEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
-
Software Support Agent
vor 2 Monaten
Sydney, Österreich Global Payments VollzeitEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
-
Reservation Agent
vor 1 Monat
Sydney, Österreich Accor Hotels VollzeitJob Schedule: Temps CompletJob Type: CDIJob Category: Sales & MarketingBrands: ACCORLocation: Novotel Sydney on Darling Harbour, Sydney, AustraliaReference: REF43078QReservation AgentRegion: MEA SPACWe are seeking a friendly, detail-oriented Reservation Agent to join our Reservation team. The Reservation Agent will be responsible for assisting customers with...
-
Customer Support Agent
vor 1 Monat
Sydney, Österreich Greenstone Holdco Pty VollzeitAre you looking to work for a company who will provide full training and continuous coaching to help maximise your potential?Greenstone is the largest distributor of direct life and pet insurance in Australia and are growing both here and overseas.We deliver smart and affordable direct insurance products that meet the differing needs of our Australian & NZ...
-
Buyer'S Agent
vor 2 Monaten
Sydney, Österreich Lendi Group VollzeitIn 1992, Aussie was born - taking on the big banks, bringing competition to the home lending industry, and revolutionising the Australian mortgage market forever. In 2021, we merged with digital challenger Lendi, forming Lendi Group. This union is a match made in heaven, because both brands were born as disruptors, driven by a desire to see things done...
-
Sr. Software Engineer
vor 3 Monaten
Sydney, Österreich Dew Software Inc VollzeitDew Software, a leading player in the digital transformation space, is seeking a highly skilled Sr. Software Engineer to join our team. As a Fortune 500 collaborator, we take pride in our commitment to quality and excellence. We operate from 14 development centers in 9 countries, giving our team members access to diverse talent and expertise from around the...
-
Customer Experience Manager, Z Software
vor 4 Wochen
Sydney, Österreich Z Software VollzeitZ Software supports over 1,600 pharmacies across Australia with cutting-edge dispensing and point-of-sale software solutions, paired with exceptional customer service.Our aim is to revolutionise pharmacy operations for the better.As a Medem Group solution, we're driving meaningful changes in healthcare.By joining us, you'll play a crucial role in supporting...
-
Customer Experience Manager, Z Software
vor 1 Monat
Sydney, Österreich Z Software VollzeitZ Software supports over 1,600 pharmacies across Australia with cutting-edge dispensing and point-of-sale software solutions, paired with exceptional customer service.Our aim is to revolutionise pharmacy operations for the better.As a Medem Group solution, we're driving meaningful changes in healthcare.By joining us, you'll play a crucial role in supporting...
-
Software Engineer
vor 1 Woche
Sydney, Österreich Relevance Ai VollzeitAt Relevance, we help companies build their AI workforce - teams of autonomous, reasoning agents powered by LLMs.These multi-agent systems are able to automate complex, dynamic jobs end to end. We're always searching for talented junior engineers who want a high-performance environment to accelerate their career.Unlike at large tech companies or banks, a...
-
Sr Technical Support Engineer
vor 4 Wochen
Sydney, Österreich Ultimate Software VollzeitCompany OverviewWith 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.At UKG, you get more than just a job. You get to work with...
-
Buyers Agent
vor 15 Stunden
Sydney, Österreich Plenitude Wealth VollzeitBuyer's AgentPlenitude WealthFully Remote | Full-Time | $200,000 OTE At Plenitude Wealth, we don't settle for mediocrity—we demand excellence.We're seeking a top-performing Buyer's Agent who thrives in a fast-paced, high-expectation environment and is ready to deliver exceptional results for our clients.This role is not for everyone.If you are committed to...
-
Software Engineer Ii
vor 2 Wochen
Sydney, Österreich Dynatrace Software Gmbh VollzeitYour role at DynatraceAt Dynatrace, we have made it our mission to ensure that millions of people worldwide have an excellent user experience, made possible through a unique combination of observability, automation, and AI—all compacted into one cloud-based software intelligence platform to give our customers visibility and precise, AI-backed answers...
-
Software Engineer Ii
vor 2 Wochen
Sydney, Österreich Dynatrace Software Gmbh VollzeitYour role at DynatraceAt Dynatrace, we have made it our mission to ensure that millions of people worldwide have an excellent user experience, made possible through a unique combination of observability, automation, and AI—all compacted into one cloud-based software intelligence platform to give our customers visibility and precise, AI-backed answers...
-
Senior Software Engineer
Vor 7 Tagen
Sydney, Österreich Relevance Ai VollzeitOur mission is to enable the next doubling in human prosperity by delegating as much work as possible to AI. Our no-code platform helps people build an AI Workforce with "agents" - autonomous, reasoning bots. We enable companies to completely automate work such as outbound lead generation with our BDR agent template. For the first time ever, teams are only...
-
Senior Software Engineer
vor 1 Woche
Sydney, Österreich Relevance Ai VollzeitOur mission is to enable the next doubling in human prosperity by delegating as much work as possible to AI. Our no-code platform helps people build an AI Workforce with "agents" - autonomous, reasoning bots. We enable companies to completely automate work such as outbound lead generation with our BDR agent template. For the first time ever, teams are only...
-
Senior Software Engineer
vor 1 Woche
Sydney, Österreich Relevance Ai VollzeitOur mission is to enable the next doubling in human prosperity by delegating as much work as possible to AI.Our no-code platform helps people build an AI Workforce with "agents" - autonomous, reasoning bots.We enable companies to completely automate work such as outbound lead generation with our BDR agent template.For the first time ever, teams are only...
-
Clearance Support Agent
vor 1 Monat
Sydney, Österreich DHL VollzeitDHL Express Australia has an exciting opportunity for a Clearance Support Agent to join our Customs team.We are accepting candidates from Sydney.HOW DO WE RECOGNISE YOU?$200 yearly health and well-being allowance $500 yearly international travel allowance Paid parental leave (continuation of superannuation payments) Inclusive culture with employee-led...
-
Client Support Specialist
vor 1 Monat
Sydney, Österreich Leap Legal Software VollzeitAbout LEAP LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies.For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to 'Help...
-
Client Support Specialist
vor 1 Monat
Sydney, Österreich Leap Legal Software VollzeitAbout LEAP LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies.For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to 'Help...
-
Client Support Specialist
vor 1 Monat
Sydney, Österreich Leap Legal Software VollzeitAbout LEAPLEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to 'Help...
