Support Analyst
vor 1 Monat
Requisition ID 1014371 - Posted - Cartology - NSW - Full-time - Information Technology Cartology is one of Australia's leading retail media businesses, powered by the Woolworths Group.
We provide targeted omnichannel marketing solutions and comprehensive closed loop reporting to help FMCG brands grow.
With Cartology, brands can drive real customer impact in the moments that matter most, because we get customers.
Cartology is truly pioneering the future of Retail Media, creating, shaping and leading this new industry that connects brands to customers in new and exciting ways.
Be nothing but yourself in a culture that is inclusive and innovative.
Work as part of an ambitious, smart and passionate team and belong to something meaningful as part of the Woolworths Group.
Join Cartology at exciting times of major expansion and growthDeliver the future of retail media solution platformsAttractive package and flexible working environmentWe are Cartology Cartology is the Woolworths Group's new stand-alone retail media business.
Customer behaviour is changing.
They have more choices than ever before – both in the way they shop, and how they consume media.
With all this choice, it's making it harder for marketers to reach audiences at scale and grab their attention.
Cartology delivers data-led marketing solutions, putting insights and customers at the heart of everything we do.
By combining our rich customer knowledge with our diverse media channels we can make sure products are being shown to the right customers, at the right place, at exactly the right time.
Our point of difference is that we are part of Australia's largest retailer allowing us to provide unparalleled career opportunities.
We are currently in a scale-up phase with significant further growth ahead, Cartology leverages the best of the Woolworths group expertise while creating its own distinct offering and culture.
What you'll do We are looking for a vibrant and experienced Support Analyst to join our growing team.
You will play a key role in shaping the development and success of our long term goals.
This position will be responsible for supporting and assisting with the improvement of campaign systems, ad delivery platforms and service management capabilities to help ensure Data & Technology is able to adapt its practices and systems to meet the demands of the business as it continues to grow.
Oversee support operations with a keen emphasis on preserving the highest standards of service quality.
Ensure strict adherence to Service Level Agreements (SLAs) or Operational Level Agreements (OLAs) by both internal teams and vendors, facilitating consistent and top-tier service delivery while building strong relationships.Support the delivery and coordination of projects and initiatives.Establish, monitor, and improve support systems and processes to maintain high-quality service levels.
Identify opportunities for automation to enhance service delivery efficiency and operational tasks.Participate in incident triage, troubleshooting and resolution and request fulfillment, manage communications within major incidents.Develop and maintain service documentation for campaign systems and IT platforms.Support the alignment and addressability of IT platforms and campaign systems with Group IT processes and requirements.What you'll bring To be successful in the role, you need to demonstrate:
2 years minimum experience supporting business applications and systems - preferably with Salesforce and Advendio.Strong understanding of the sales funnel and the sales process and attention to detail.Ability to context switch and execute on multiple streams of work simultaneously.Demonstrated ability to influence, establish and maintain strong relationships across levels of organisation internally and externally with excellent customer service skills.Track record in driving improvement.
Aptitude to learn new systems, applications, and processes.Demonstrable experience with incident management and problem-solving, preferably within an ITSM tool, triaging tickets and troubleshooting applications.Proficient knowledge of support systems and processes, and ability to identify opportunities for automation and efficiency improvements.What you'll experience A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.The opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary.
Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc.Provisions to allow cashing out of leave and purchasing additional leave.Access to Sonder.
Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.Endless possibilities with Woolworths Group We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – 'to create better experiences together for a better tomorrow.'
Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Everyone belongs at Woolworths Group Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow.
We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.
As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
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