Accor Hotels | Royal Service Agent
Vor 4 Tagen
Company Description
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise.
To live and work in a National Park is a once in a lifetime opportunity.
Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry.
Join our Fairmont family today
What is in it for you:
Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal) Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability) Comprehensive wellness platform for employee mental health and wellbeing support Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Spa Automatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and events Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor Job Description
What you will be doing:
Offer professional, consistent, friendly and engaging service Process all external and internal calls by redirecting calls or directly assisting the caller Take ownership of the caller's request and ensure follow-up according to the hotel's standards Maintain knowledge and awareness of all departments within the hotel, in particular Housekeeping, Maintenance, Guest Services, and Food & Beverage Maintain accurate records of guest calls to maintain data integrity Serve as a liaison for guests by providing information relating to all aspects of the hotel Maintain knowledge of the hotel's emergency procedures Ensure a clean and safe working environment, and actively participate in health and safety initiatives Adhere to all hotel environmental policies and initiatives Carry out any other tasks as assigned Qualifications
Your experience and skillset includes:
Previous customer service experience an asset Must possess outstanding guest service skills, including professional verbal communication skills Proficient in the use of Microsoft Office applications (Outlook, Word, Excel) Strong interpersonal and problem solving abilities Self-motivated, with the ability to make effective decisions Demonstrates initiative, and the ability to work with minimal supervision Ability to maintain high service levels under pressure Ability to consistently stand and walk throughout shift You may be required to work on holidays, weekends, overnights and other non-day shifts.
Your team and working environment:
Fast-paced, upscale, luxury hotel Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer Hospitality employees worldwide making this a great place to develop lifelong connections Additional Information
Visa Requirements: Applicants must be legally authorized to work in Canada.
APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise
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