Aktuelle Jobs im Zusammenhang mit Client Service Team Leader - Melbourne - Buscojobs
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Client Services Team Lead
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Buscojobs | Client Service Team Leader
Vor 2 Tagen
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Class Limited | Client Service Team Leader
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Payroll Team Leader
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Payroll Team Leader
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Buscojobs | Client Liaison
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Director
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Lead Client Manager
Vor 7 Tagen
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Team Leader Community Support Services
Vor 7 Tagen
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Client Service Associate
vor 11 Stunden
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Accounts Team Lead – Nambour
vor 11 Stunden
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Team Leader, Case Management Services
Vor 7 Tagen
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Qld Traffic | Team Leader
Vor 7 Tagen
Melbourne, Österreich Buscojobs VollzeitThis is an exciting opportunity for an experienced team leader to take on a role in Legal Aid Queensland's Information and Advice Services (IAS).As a Team Leader in a high volume, inbound contact centre, you will be responsible for overseeing the performance of Client Information Officers (CIOs) in your team who work both in the contact centre and Brisbane...
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Client Service Officer
Vor 4 Tagen
Melbourne, Österreich Mercer VollzeitWe are seeking a talented individual to join our Client Service team at Mercer.This role will be based in our Melbourne office.This is a hybrid role that has a requirement of working at least three days a week in the office.As the Client Service Officer, you will act as a critical link between our clients and financial advisors, managing a variety of client...
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Team Leader
Vor 7 Tagen
Melbourne, Österreich Buscojobs VollzeitTeam Leader & Project Manager, Treasury ServicesRole purpose The Team Leader & Project Manager, Treasury Services is responsible for the planning and control of the workloads and resources for the team on a daily basis to ensure resources are effectively allocated to meet all deadlines and performance standards.The role will continually review the team...
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Buscojobs | Aps6 Service Desk Team Leader
Vor 2 Tagen
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Team Leader
Vor 7 Tagen
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Melbourne, Österreich 3R Truck Service VollzeitMy client is a leading global asset financial services provider providing learning and broking services for more than 15,000 tradable products such as Forex, CFDs, equities, and bonds.I am looking for a Regional Sales Lead with approximately 3-5 years of experience.The role involves focusing on business growth by providing excellence in customer service and...
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Team Leader, Case Management Services
Vor 7 Tagen
Melbourne, Österreich Wayss VollzeitSalary Range $106,387 to $111,090 (SCHADS Level 6)Professional development and career advancement opportunitiesInclusive and diverse team environmentWayss encourages creativity and innovative thinkingGenerous salary packaging benefits up to $15,900 per annumFive weeks annual leaveWorking for WayssOur people matter.Without them, we would be unable to make a...
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Team Leader, Case Management Services
Vor 7 Tagen
Melbourne, Österreich Wayss VollzeitSalary Range $106,387 to $111,090 (SCHADS Level 6)Professional development and career advancement opportunitiesInclusive and diverse team environmentWayss encourages creativity and innovative thinkingGenerous salary packaging benefits up to $15,900 per annumFive weeks annual leave Working for WayssOur people matter.Without them, we would be unable to make a...
Client Service Team Leader
vor 2 Wochen
HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions.
At HUB24, we know the smartest investments start with our people.
We are innovative and ambitious, and we move fast.
At HUB24, we empower our employees to bring their ideas and creativity to work.
Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.
HUB24 Limited is a company listed on the Australian Securities Exchange (ASX : HUB).
An exciting opportunity for an experienced Client Services Team Leader to join our vibrant and fast-paced contact centre within our Gold Coast office.
This is a newly created role to support our continued growth.
The primary responsibility of this position is to ensure effective service outcomes are achieved through the effective coaching of team members.
This role requires subject matter expertise and technical support to team members on process, product, and systems.
You will support a service excellence team culture, with development on aspiring to a seamless service experience across the various communication channels.
Key responsibilities Daily workflow and task allocation and monitoring.Ensure Contact Centre, inbound, outbound calls and chats meet business service levels through monitoring and training.Monitor quality and service standards in accordance with agreed resolution timeframes and run regular reviews of individual and team performance.Ensure team adequately manage email queries from advisers / clients meeting business service standards.Provide problem-solving subject matter expertise and identify where feedback to team members is required on performance / knowledge of process, people, and systems.Manage call listing program to identify areas for individual improvement and business opportunities to improve.Provide regular updates in product and process change.Participate in management discussions, providing feedback and technical expertise on process enhancements and process or product training needs.Be an escalation point to internal and client escalations including technical enquiries from a Product and Service perspective.Ad hoc tasks as and when required.Key requirements Superannuation or managed funds experience, with a knowledge of insurance products and familiarity with platform products and wrap services.Proven Client Service experience including both customer service and quality assurance.Commitment to high standards of client service and the commercial priorities of the business.Strong communication skills both written & verbal.A strong team leader with the ability to inspire and motivate people to strive to achieve optimal outcomes / results.A continual improvement mindset and a flexible and agile approach in a fast-moving and changing environment.A calm and considered demeanour when working under pressure to meet deadlines or deal with difficult situations.The Recruitment Process : Acknowledgement email once your application has been submitted.Our Talent team will start reviewing your application; if unsuccessful you will be notified.If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role.If you're a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.Should you require any accommodations to the recruitment process, please contact and one of our team will be in touch.Interviews can happen virtually or face to face with the hiring manager, or other members of the broader team.
Depending on the role, there may be more than two interviews.Communication of outcomes to successful and unsuccessful candidates and feedback provided.As part of our process, a police check will be conducted on all successful candidates. #J-18808-Ljbffr
