Senior Business Analyst
vor 1 Woche
Transport and Main Roads (Organisation site)Queensland Shared Services; Digital Government; Queensland Government Customer & Digital Group; Brisbane CityWe have an exciting opportunity for an experienced Business Analyst to join our small and dynamic ServiceNow support team. Working within Queensland Shared Services, you will enjoy a unique and exciting role that bridges the gap between technical expertise and business objectives.You will analyse business problems and processes, acting as a liaison between customers, business stakeholders, and the platform support team. You will align ServiceNow solutions to QSS's strategic objectives through the critical elicitation of business requirements and enhance the user experience by ensuring the solution is intuitive and user-friendly.What you will be doing:Collaborating with key stakeholders to elicit their requirements, and understand their needs, objectives and priorities.Conducting thorough analysis of business processes, systems and user needs.Developing and documenting business needs, functional and non-functional requirements, acceptance criteria, customer outcomes, procedures, user stories, and interface designs using language understood by all stakeholders.Managing stakeholder expectations and ensuring alignment with agreed objectives.Proactively assessing the effectiveness of the ServiceNow platform and liaising closely with stakeholders to recommend system and process improvements.Contributing to the design and testing of high-quality functionality within the ServiceNow platform supported by QSS to meet business needs.Coordinating and assisting with team activities to deliver quality outcomes within defined release management timeframes.Providing support for development and quality assurance activities including reviews of deliverables.What we are looking for:Proven experience in business analysis with the ability to analyse and document processes and requirements using techniques such as use cases, user stories and process flows.Demonstrated experience in business process improvement, stakeholder management, data analysis, functional and non-functional requirements elicitation.Highly developed communication, consultation and negotiation skills.Application of analytical, conceptual, and innovative problem solving.Demonstrated experience in implementing appropriate solutions and controls within an enterprise solution.Highly desirable skills:Experience leading changes and implementing solutions on the ServiceNow platform would be an advantage.Applications to remain current for 12 months.Job Ad Reference: QLD/611711/24Closing Date: Friday, 10 January 2025Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.Please ensure you download all attachments and follow the instructions on how to apply.
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Senior Business Analyst
vor 1 Monat
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