Customer Assistance Officer
vor 3 Wochen
About the Company Every day our people provide reliable and trusted water services for more than 1.8 million South Australians.
Our work helps ensure this state is a sustainable and healthy place to work and live.
Our business supports our state's prosperity and is significant in both size and impact.
With a commitment to being climate-ready, we are guided by environmental goals and practices that enable continued service delivery, not just for today's community, but for future generations.
For more than 165 years we have been delivering services for South Australians.
Ongoing adaptation is necessary, and our people are encouraged to share and develop innovative solutions and fresh ideas.
In short, we make a positive different to the lives of South Australians and the communities they live in every day.
About the job SA Water's Customer Assistance and Recovery Team is looking for an enthusiastic team member to support customers through Debt Recovery and the Payment Assistance Program.
You will engage in respectful conversations to ensure recovery and assistance processes are handled effectively.
As a Customer Assistance Officer, you will deliver exceptional customer service, implement early intervention strategies for those in hardship, and provide information on concessions.
You'll also make referrals to financial counselling services, work both independently and within a team, manage payment arrangements, and document customer interactions with precision.
This opportunity will have a start date of 10th February 2025.
About the Person We are looking for a Customer Assistance Officer who can demonstrate experience in delivering outstanding debt recovery practices.
Experience with skip tracing is highly desirable.
You will use your excellent communication skills to negotiate and deliver solution-focused outcomes while maintaining empathy throughout the process.
You are an accountable and receptive individual who thrives on assisting the community and is motivated to build and maintain collaborative relationships across the organisation.
About Customer, Community and Engagement The Customer, Community and Engagement group drives customer outcomes by delivering exceptional experiences and tailored solutions that grow business, revenue, and the state economy, while actively engaging with communities, and collecting valuable feedback.
Your responsibilities for this opportunity Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day.
You will: Work to reduce customer debt through early engagement with customers and adherence to the SA Water Recovery Cycle.
Providing ongoing case management and customer service for customers in financial hardship.
Achieving and exceeding set KPIs.
Continuous innovation and improvement.
Building strong interpersonal relationships and participating in self-development.
Your success in this role will come from: Demonstrated experience in delivering exceptional customer service and debt recovery practices in a customer-centric environment.
Ability to empathise and negotiate with a wide variety of customers in various situations.
Effective communication skills, both written and verbal, and the ability to plan and prioritise work to meet deadlines.
Ability to readily understand, assess, and make decisions on a wide range of customer-related issues - Highly desirable.
Sound understanding of case management practices and techniques – Desirable.
Further information can be found in the attached PD – Customer Assistance Officer.
To apply, click 'Apply'.
Please submit and complete the application form, upload a cover letter and current resume.
For enquiries, please contact Tayla from the Talent Acquisition team ******.
Applications close 4pm, Monday 6th January 2025.
A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve.
Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.
Our Industry is like no other.
Dive into the wonderful world of water and explore the boundless opportunities.
Learn more about the water industry at careersinwater.com.au.
Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.
-
Customer Experience And Security Officer
vor 1 Woche
Adelaide, Österreich Skycity VollzeitCustomer Experience and Security Officer - (Customer Service Officer)Join Our Team as a Customer Experience & Security Officer - The Face of Security and Service Excellence in Adelaide!Are you a people-person with a knack for staying cool under pressure?Do you love the idea of making a real impact on the safety and security of others while delivering...
-
Customer Service Officer
vor 18 Stunden
Adelaide, Österreich Bluescope VollzeitJob Description BlueScope is an Australian-born global success story spanning 15 countries.Our team of over 16,500 people is our strength and we want our people to be safe, successful and well.We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future.We're proud of brands, like...
-
Adelaide, Österreich Tideri Jobbörse VollzeitCustomer Experience and Security Officer - (Customer Service Officer) Join Our Team as a Customer Experience & Security Officer - The Face of Security and Service Excellence in Adelaide!Are you a people-person with a knack for staying cool under pressure?Do you love the idea of making a real impact on the safety and security of others while delivering...
-
Customer Service Officer
vor 1 Monat
Adelaide, Österreich Korvest Ltd VollzeitEzyStrut, part of ASX listed company Korvest Ltd is a leading supplier and manufacturer of cable support systems, with a proven track record of supplying to the mining, oil and gas, communications, transport infrastructure, and energy industries throughout Australia.Our passion is to provide the highest standards of products, services and value to our...
-
Customer Service Officer
vor 3 Wochen
Adelaide, Österreich Northline VollzeitAs a Customer Service Officer, you will be the first point of contact for our customers, to assist in organising collections, pick-ups, quotes and to offer support for freight enquiries via phone and email.Northline currently have permanent and casual positions available, based around a Monday to Friday working week.This position also requires flexibility...
-
Customer Service Officer
vor 3 Wochen
Adelaide, Österreich Northline VollzeitOur people are more than our best asset. With 13 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success...
-
Customer Service Officer Tqeh
Vor 3 Tagen
Adelaide, Österreich Central Adelaide Local Health Network VollzeitCustomer Service Officer TQEH Job no: 890034 Work type: Part time Location: Adelaide Metro Western Categories: Administration, Business and Management Central Adelaide Local Health Network The Queen Elizabeth Hospital, Woodville Salary ASO-2 $58,709 - $63,154 p.a.(pro rata) + Superannuation and Salary Sacrifice Benefits Permanent part-time working 30...
-
Customer Service Officer Tqeh
Vor 3 Tagen
Adelaide, Österreich Health VollzeitJob no: 890034Work type: Part timeLocation: Adelaide Metro WesternCategories: Administration, Business and ManagementCentral Adelaide Local Health NetworkThe Queen Elizabeth Hospital, WoodvilleSalary ASO-2 $58,709 -$63,154 p.a.(pro rata) + Superannuation and Salary Sacrifice BenefitsPermanent part-time working 30 hours per weekPlease note shift work - all...
-
Customer Service Officer Tqeh
Vor 3 Tagen
Adelaide, Österreich Health VollzeitJob no: 890034Work type: Part timeLocation: Adelaide Metro WesternCategories: Administration, Business and ManagementCentral Adelaide Local Health NetworkThe Queen Elizabeth Hospital, WoodvilleSalary ASO-2 $58,709 -$63,154 p.a.(pro rata) + Superannuation and Salary Sacrifice BenefitsPermanent part-time working 30 hours per weekPlease note shift work - all...
-
Customer Service Officer Tqeh
Vor 3 Tagen
Adelaide, Österreich Health VollzeitJob no: 890034Work type: Part timeLocation: Adelaide Metro WesternCategories: Administration, Business and ManagementCentral Adelaide Local Health NetworkThe Queen Elizabeth Hospital, WoodvilleSalary ASO-2 $58,709 -$63,154 p.a.(pro rata) + Superannuation and Salary Sacrifice BenefitsPermanent part-time working 30 hours per weekPlease note shift work - all...
-
Customer Service Officer Tqeh
Vor 3 Tagen
Adelaide, Österreich Health VollzeitJob no: 890034 Work type: Part time Location: Adelaide Metro Western Categories: Administration, Business and Management Central Adelaide Local Health Network The Queen Elizabeth Hospital, Woodville Salary ASO-2 $58,709 -$63,154 p.a.(pro rata) + Superannuation and Salary Sacrifice Benefits Permanent part-time working 30 hours per week Please note shift work...
-
Northline | Customer Service Officer
Vor 3 Tagen
Adelaide, Österreich Tideri Jobbörse VollzeitOur people are more than our best asset.With 13 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres.As a privately owned and operated business, we work as one large family and our down to earth culture reflects this.Communication is key to our success and...
-
Customer Service Officer
Vor 3 Tagen
Adelaide, Österreich The Australian Wine Research Institute VollzeitAffinity Labs (the commercial arm of The Australian Wine Research Institute) provides advanced analytical and consulting services to the food and beverage industry.We offer a comprehensive range of testing services, including chemical and microbiological analysis, plant health diagnostics, sensory assessment, and export certification services for a wide...
-
Health | Customer Service Officer Tqeh
Vor 5 Tagen
Adelaide, Österreich Tideri Jobbörse VollzeitJob no: 890034Work type: Part timeLocation: Adelaide Metro WesternCategories: Administration, Business and Management Central Adelaide Local Health Network The Queen Elizabeth Hospital, Woodville Salary ASO-2 $58,709 -$63,154 p.a.(pro rata) + Superannuation and Salary Sacrifice Benefits Permanent part-time working 30 hours per week Please note shift work -...
-
Customer Service Officer
vor 2 Wochen
Adelaide, Österreich Northline VollzeitOur people are more than our best asset.With 13 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres.As a privately owned and operated business, we work as one large family and our down to earth culture reflects this.Communication is key to our success and...
-
Customer Service Officer
vor 3 Wochen
Adelaide, Österreich Northline VollzeitOur people are more than our best asset. With 13 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success...
-
Customer Service
vor 4 Wochen
Adelaide, Österreich Mcarthur Pty Ltd VollzeitOur Federal Government client is seeking to employ several Customer Service & Support Officer roles to commence in January 2025.The role is fulltime (Monday to Friday) - Up to 38 hour working week.Contracts will initially be offered for 12 months with possible extensions.Customer Service and Support Officers provide advice and support to customers in...
-
Customer Service Officer
Vor 3 Tagen
Adelaide, Österreich Westpac VollzeitJoin a supportive team in our Westpac Salisbury, branch Permanent part time role - 33.5 hrs per week Customer service role working with the local community How will I help?As a Customer Service Officer, you will be key to Westpac's strategic purpose of creating better futures together, helping our customers, communities and people to prosper and...
-
Customer Service Centre Officer
vor 1 Monat
Adelaide, Österreich Stratco VollzeitInnovator and leader in Australian retailing & manufacturingBenefit from ongoing Stratco training & supportFull Time & Permanent Part Time opportunities offeredWith over 75 years' experience in the building and home renovation markets, Stratco has become one of the largest producers and marketers of quality building and home improvement products in Australia...
-
Customer Service Officer
vor 3 Wochen
Adelaide, Österreich Fletcher Building Limited Vollzeit•Monday to Friday, 38 hours per week – Hybrid Roster for Added Flexibility •26-Week Paid Parental Leave – Nationally Leading Policy! •Proud to be Partnered with The Smith Family Supporting Youth Education Fletcher Insulation is a leading Australian manufacturer and distributor of insulation products, with iconic brands such as Pink Batts and...
