Product Support Representative
vor 2 Wochen
Product Support Representative - Construction Equipment Pay: Competitive
Location: Perth/Western Australia
Employment type: Other
Job Description Due to an increase in demand, the Perth Branch is looking for a Product Support Representative – Construction Equipment to join its Customer Support team.
Traveling throughout Western Australia, this position will support customers with technical issues and create solutions to meet their needs.
Reporting to the Customer Support Manager, the main responsibilities include:
Support of our infield Construction Equipment Perform detailed diagnostic evaluations Conduct hydraulic testing, machine health inspections, and undercarriage assessments, producing detailed condition reports Complete detailed Field Information Reports Monitor oil sample reports Assist with product improvement programs Assist with drafting quotations for parts and service requirements Attend new equipment handovers and on-site demonstrations Work with internal departments to provide high levels of service Promote parts and service in line with branch sales and margin targets To be successful you will need: Relevant trade qualifications with field service experience Ability to work unsupervised and manage customer base Excellent technical knowledge of construction equipment Excellent computer literacy skills Good communication and customer service skills Ability to travel as required in line with customer needs About the Benefits We are offering:
A competitive salary package + super + company bi-annual bonus incentive
Fully maintained company vehicle + laptop + mobile phone provided A permanent long-term career in a growing business OEM level training and real personal development opportunities Discounted health insurance premiums with Medibank & access to exclusive discounts on goods and services Supportive management who value your input in finding new and improved ways to achieving success Be a part of a leading OEM which genuinely values and ensures you are happy and safe at work
About the company Distributor of Hitachi, Bell, and John Deere products and services for the construction, mining, quarry, forestry, demolition, and recycling industries.
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