Accor Hotels | Assistant Manager
Vor 2 Tagen
Company Description
Our Hotel
At AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience.
Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River.
Offering 256 well-appointed hotel rooms and suites, multiple food and beverage venues and six conference rooms.
Job Description
Inspiring and engaging.
As an Assistant Manager, you will show your leadership and interpersonal strengths to maximize the rooms operations, and ensure an exceptional guest journey.
What you will be doing:
Lead and manage all aspects of the front office department and ensure all service standards are followed with friendly and engaging service.
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
The Assistant Manager, in the absence of the Front Office Manager and/or General Manager, is responsible for the day-to-day operations of the hotel across all departments.
Drive loyalty sign-ups in line with Accor Hotels regional targets, hotel-specific targets, and associated initiatives.
Take initiative to ensure that interactions with our guests are positive and productive.
Provide guidance, support training, and lead the Front Office team.
Assist with check-in and check-out of guests, ensuring all procedures are adhered to.
Assist other areas of the hotel during peak times when needed.
Be responsible for the health and safety of all patrons, guests, and staff members.
Implement and support agreed-upon Revenue Management strategies and practices.
Qualifications
Your experience and skills include:
An ability to "sparkle" our guests; your natural bright and bubbly customer service style is what sets you apart from the rest.
Necessary skills and training for complaint handling.
Able to manage your time and handle juggling numerous tasks at once while maintaining a high awareness of security.
Outcome-driven approach to performance and results.
Experience with a PMS System, Microsoft Word, and Outlook.
Current RSA and Senior First Aid Certificate holder (ability to obtain).
Excellent written and verbal communication skills.
Unlimited work rights in Australia.
Additional Information
In addition to the opportunity to grow and develop your career potential, we provide duty meals and discounts in over 100 countries with AccorHotels and our partners.
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
What you will enjoy:
Work Your Way - We adjust to your lifestyle and meet you where you are.
Learn Your Way – Personal development plans and career progression.
Incredible staff discounts across all Accor properties and restaurants (worldwide).
Gain amazing exposure working with a leader in the industry.
Career progression and diversification will be a dream with the hundreds of properties in our portfolio.
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