Field Operations Specialist Ii
vor 2 Monaten
About GitHub
As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software.
Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories.
With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.
Locations
In this role you can work from Remote, Australia
OverviewGitHub is growing and looking for a motivated individual that can help support our growing field and inside sales teams
This role is part of a team of specialists that support designated sales regions as well as serve as a backup for all other Field Operations Specialists globally.
You will be responsible for removing the administrative (non-client facing) task burden from your supported region in terms of our internal tools and processes (GitHub and 3rd party) and will be continually looking for process improvements that will automate today's manual workflows as well as report any bugs or issues that may crop up during your day to day to the appropriate internal teams.
Responsibilities
Responsible for reducing the administrative tooling/process burden from the sales field; including, but not limited to:
Quote creation, account and opportunity validation, GitHub issue creation, case processing submissions, administrative product inquiries, etc.
Develop, maintain, and monitor daily operational procedures.
Provide support and respond to inquiries from the global Sales team on sales processes, tools and general sales activities.
Be the subject matter expert (SME) for all day to day tooling requests for your supported region, both asynchronously and on virtual meetings.
Ensure the integrity of customer information maintained in systems including Salesforce.com and GitHub.
Contribute to and work with the greater Field Operations, Sales Support and Deal Desk teams on special projects including but not limited to training, documentation, and reporting.
Identify process improvement areas to increase automation and efficiency and define success criteria to resolve requested enhancements.
Identify, and assist in resolution for, enhancements and bug fixes that may be causing operational inefficiencies within your region.
QualificationsRequired Qualifications
? Several years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, customer success, finance, marketing operations, or a related field.
? OR Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field AND experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, customer success, finance, marketing operations, or a related field.
? OR equivalent experience.
Preferred Qualifications
Interest in supporting daily sales motions with strong organizational and documentation skills.
Experience in reporting, tracking, and testing bugs and enhancements in technical tools.
Strong analytical skills and technical aptitude.
Proficiency in Salesforce and knowledge of enterprise SaaS tools.
GitHub values
Customer-obsessed Ship to learn Growth mindset Own the outcome Better together Diverse and inclusive Manager fundamentals
Model Coach Care Leadership principles
Create clarity Generate energy Deliver success
Who We AreGitHub is the world's leading AI-powered developer platform with 100 million developers and counting.
We're also home to the biggest open-source community on earth (and 99% of the world's software has open-source code in its DNA).
Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond).
At GitHub, our goal is to create the space you need to do your best work.
We're remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let's change the world, together.
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