Operations Manager
vor 2 Monaten
About SASHThe Small Animal Specialist Hospital (SASH) is the largest, privately owned network of veterinary hospitals in the Southern Hemisphere, offering multi-disciplinary specialist and emergency services across multiple locations in New South Wales, South Australia and now Queensland. At SASH, we are committed to providing exceptional care and service to pets, their families, and the veterinary community.About the RoleWe are looking for a highly motivated leader with a passion for working with people at all levels of business. You will exemplify an inclusive and supportive team culture, with service and care for our patients, pet owners, referring veterinarians and each other at our core.Responsibilities include:Be instrumental in the implementation of hospital systems, recruitment, onboarding and induction of team members prior to opening, and beyond.Coordinate the day-to-day business operations across the facility.Analysis of management reports to assess performance against the budget, monitor variances, identify trends and recommend corrective actions.Coordinate team members professional development, with performance management where required.Oversee local finances and payroll, with support from a centralised finance team.Lead change initiatives with stakeholders and the Leadership team.Improve operational management systems, processes and best practices.Prioritise delivering the highest quality service for our clients and referring veterinarians, alongside the welfare of our patients and team members.Participation in business strategy and planning.About YouYou will be a proven leader, who has a flexible and collaborative approach to their work. You will be passionate about continuous improvement and fostering an engaging environment requiring you to be hands-on, enjoy multi-tasking and have a solutions focused mindset.At least 5 years of professional experience in a similar role, preferably with some experience in a healthcare or veterinary setting.Exceptional self awareness, empathy and interpersonal skills, being naturally inclusive and collaborative across a full range of internal stakeholders / levels.Mentoring, motivating and coaching team members with strong relationship management skills.Strong financial acumen and financial management, with experience in budgeting and forecasting.Strong customer service orientation ensuring continuous improvement.Able to deal with difficult situations in a calm and professional manner.Highly developed problem solving and decision-making skills.Effective time management and organisational skills.Strong work ethic and commitment to the culture and values of SASH.What's in it for You?An amazing workplace that you will help create You will be joining SASH at a very exciting time, as we near the completion of our brand new facility. This is a chance for you to be extremely hands on with your approach and push yourself outside your comfort zone, while building on your existing leadership skills. The animal health care industry is extremely rewarding, with this role being central in supporting SASH Gold Coast to enrich the lives of pets and their families.In-house Leadership Development program.Competitive remuneration package including a phone allowance.A committed and supportive leadership team.8 weeks of SASH paid parental leave for all new parents.Contribute to defining excellence in animal healthcare.Be part of an organisation committed to its people and culture.Work in a state-of-the-art purpose-built veterinary facility.If you are interested in joining the SASH team, then don't miss this exciting opportunity and apply today Please send your CV and cover letter to our talent team via the "apply now" button. We have an expected start date of January, 2025.
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