Technical Customer Support
vor 2 Wochen
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world-class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA.
Position Overview This role forms part of our technical service team providing high-level services, both in-house and on-site throughout the assigned state(s) to our internal and external customers that includes installation, calibration, preventive maintenance and repair of dental equipment.
Primary ObjectivesWorking both individually and as part of a team, undertake technical service and support of the Company's products.Positively influence customer satisfaction by providing timely and proficient technical service and advice, for internal and external customers.Positively influence the financial goals of the Company through cost and inventory control, accurate and timely invoicing and the promotion of the Company's products and services.Specific ResponsibilitiesInstallation, calibration, maintenance and repair of equipment sold and serviced by the Company.Provide technical advice and support to the sales team.Ensure that all contact with customers, whether internal or external, is of a high standard.Work collaboratively with all colleagues.Attend calls as scheduled by the Technical Service Support Coordinators.100% accuracy on use of parts for service work.Promote the Company's service offers to customers.Care and maintenance of all tools, parts, equipment supplied by the Company.Care and maintenance for the Company vehicle.Ensure every work area is kept clean and tidy.Complete reports on the PDA system in a timely manner.Provide feedback to the Technical Service Manager/State Manager about issues that have an impact on technical service.KnowledgeEnsure ongoing currency of functional and technical knowledge via self-directed learning and proactive involvement in training and personal research.TeamworkWork as a team, provide back up and support and share responsibility for completion of tasks as required.Health and SafetyAdhere to all health and safety procedures and policies to ensure a safe working environment.Proactively identify and report safety and health risks.Wear all personal protective equipment as required.Maintain awareness and understanding of internal safety procedures.Experience and QualificationsDemonstrated experience in a similar role.Strong business acumen.Maturity of judgement and discretion.Excellent attention to detail.Capacity to operate independently.Excellent written and verbal communication skills.Advanced level computer skills with proficiency in MS Office Suite.Strong interpersonal skills.Excellent organisational and time management skills.Ability to prioritise conflicting workloads and multitask.High levels of personal drive and motivation.Leads by example and acts as a role model.Dentsply Sirona is an EEO employer committed to fairness, diversity and respect. We encourage applications from all members of the community, including people from indigenous and culturally diverse backgrounds. All successful applicants must be eligible to work in Australia and New Zealand.
We look forward to receiving your application.
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