Suncorp | Customer
vor 1 Monat
Take the next step.
Be part of something bigger at Suncorp.
The purpose of this role is to deliver exceptional customer experience and claims performance.
The Customer & Technical advisor will work collaboratively with the Leader - direct customers to challenge and develop business processes and strategies to drive an improved customer experience, efficiency, and claims performance in line with Group strategy, legislative requirements, and Customer Vision.
This role is also accountable for coaching and mentoring the claims teams to ensure exceptional customer service and sound decision making.
The role requires a constant customer focus by working with customers, team members and third parties to find solutions consistent with their needs and the business objectives as well as resolve complaints in a timely manner.
What you'll do (not limited to):
Act as the subject matter expert for relevant claims teams in area of specialisation, primary point of contact for all technical queries relating to policy, legislation, product knowledge, systems, processes, or procedures Provides specialist technical and/or professional advice for the authorisation and approval of claims payments, claim assessment and ongoing management (if relevant) applying analysis and experience to arrive at the correct course of action Provide technical expertise and support to ensure ongoing quality decisions and outcomes Participate in Collaborative Claims Reviews by providing technical advice and guidance on claims management to drive outcomes on claims strategy Provide subject matter expertise into team, training and initiatives as required, ensuring a best practice approach is considered What you will bring:
Experience in Insurance or financial services focussed on Customer Service and delivery to service standards 5+ years Technical Claims or Senior Claims Advisor Experience is desirable A commitment to delivering a quality, differentiated experience to all customers A commitment to increasing customer experience and delivering high quality solutions within required timeframes Ability to make commercial decisions in line with delegated authority.
What's in it for you:
Competitive salary package Discounts of up to 25% on our various Insurance products Flexible working environment and arrangements; genuine focus on work-life balance Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing) We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition).
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.
Advertised: 22 Nov 2024 AUS Eastern Daylight Time
Applications close: 06 Dec 2024 AUS Eastern Daylight Time
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