Manager Client Support
vor 1 Monat
Join us in this newly created role to lead transformative IT service delivery at UniSC, where your vision and leadership will empower our community and enhance the technology experience for all.Information Technology, Sunshine Coast Campus, Sippy DownsLevel 10, $163,035 inclusive of 17% employer superannuationFull-time, ongoing appointmentThe OpportunityThe Manager, Client Support is a newly created role within a new IT operating model designed to drive innovation and efficiency.
As the key leader of our Client Services department's daily operations, you'll ensure a seamless technology experience for UniSC students, staff, and visitors across multiple campuses.
You'll collaborate closely with Senior Management to cultivate an environment where Technical and Campus Support Officers thrive in managing technology administration and resolutions.
Your role will encompass establishing robust knowledge libraries and sharing platforms, defining clear SLAs, and analysing trends to enhance service delivery.
You'll strategically allocate and develop both permanent and casual staff, fostering a culture of high performance and continuous improvement.
By championing self-service initiatives and proactive issue resolution, you'll empower the UniSC community and elevate our IT support standards.You willLead the way in shaping Client Support by empowering our Technical and Campus Support teams to deliver an outstanding, friendly, and professional service across all channels, ensuring every query is resolved with care and accuracy on the first go;Drive exceptional efficiency and effectiveness in service delivery, guiding your team to achieve high client satisfaction and seamless resolutions;Champion continuous improvement in IT services, making a lasting impact by helping us evolve and enhance our support across the university.About youYou're a natural leader who thrives in creating a culture of responsive, end-to-end service delivery for both internal and external stakeholders.
You'll be at the forefront of driving positive change, championing improvements, and ensuring that our IT and Technology Solutions experiences continually evolve.
With a strong focus on leading and developing your team, you're passionate about fostering a supportive and inclusive environment, while also ensuring the highest standards of service.
You're proactive in refining SLAs, enhancing knowledge management, and delivering meaningful insights through metrics and feedback.
You'll oversee incident management and problem resolution with precision, while actively contributing to strategic planning and workforce management.You will possess:Proven success in leading a customer focused IT service delivery function within a large, complex organisation.Extensive experience with tools, processes, and metrics that drive a comprehensive IT service experience and campus support operations.Strong leadership abilities and skills in developing and maintaining high performing teams to meet both strategic and operational goals.Experience in leading and managing incident and problem resolution effectively.Exceptional communication and reporting skills, with a talent for building relationships with internal and external stakeholders, demonstrating confidentiality, diplomacy, active listening, empathy, and respect in a collaborative team environment.Applications for this position close midnight, Sunday 27 October 2024Your completed application must include:a resume, and a response to selection criteria.
Noting that within the application form, we will request a statement addressing each of the selection criteria contained within the position description.#J-18808-Ljbffr
-
Manager Client Support
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitJoin us in this newly created role to lead transformative IT service delivery at Uni SC, where your vision and leadership will empower our community and enhance the technology experience for all.Information Technology, Sunshine Coast Campus, Sippy Downs Level 10, $163,035 inclusive of 17% employer superannuation Full-time, ongoing appointment The Opportunity...
-
Client Services Support
Vor 3 Tagen
Central Coast, Österreich Buscojobs VollzeitAusbil Investment Management, based in Sydney, is one of Australia's leading specialist Australian and global investment managers.Established in 1997, we are a strategic partnership between members of the investment/management team of Ausbil and New York Life Investment Management.Our clients include industry superannuation funds, investment platforms,...
-
Client Manager
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitClient Manager | Riverina Region NSW We are seeking a Client Manager to join our National Team, which specialises in the delivery of best-in-class risk management solutions for clients.We have an extensive presence across Australia, with representation in each State capital and an extensive regional branch network.The Client Manager is responsible for...
-
Client Services Support
Vor 2 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitAusbil Investment Management, based in Sydney, is one of Australia's leading specialist Australian and global investment managers.Established in 1997, we are a strategic partnership between members of the investment/management team of Ausbil and New York Life Investment Management.Our clients include industry superannuation funds, investment platforms,...
-
Client Manager
vor 1 Monat
Central Coast, Österreich Aon Hewitt VollzeitClient Manager | Gold Coast/Byron BayWe are seeking a Client Manager to join our National Team, which specialises in the delivery of best-in-class risk management solutions for clients.We have an extensive presence across Australia, with representation in each State capital and an extensive regional branch network.The Client Manager is responsible for...
-
Client Manager
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitClient Manager | Gold Coast/Byron Bay We are seeking a Client Manager to join our National Team, which specialises in the delivery of best-in-class risk management solutions for clients.We have an extensive presence across Australia, with representation in each State capital and an extensive regional branch network.The Client Manager is responsible for...
-
Client Services Support
vor 7 Stunden
Central Coast, Österreich Buscojobs VollzeitAusbil Investment Management, based in Sydney, is one of Australia's leading specialist Australian and global investment managers.Established in 1997, we are a strategic partnership between members of the investment/management team of Ausbil and New York Life Investment Management.Our clients include industry superannuation funds, investment platforms,...
-
Client Coach
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitClient Coach - Disability Support Worker Orana has played a vital role in supporting South Australians with disability for over 70 years.We deliver employment, housing, training, short term accommodation, skill development programs and life skills support to over 650 South Australians with disability.We are a values-led organisation, and our commitment to...
-
Assistant Store Manager
vor 3 Wochen
Central Coast, Österreich Assistant Store Manager VollzeitAbout the RoleWe are seeking a driven and enthusiastic Assistant Store Manager to join our team at the Bras N Things Bondi Junction Store.This is a full-time position working 38 hours/week across a Sunday-Thursday roster.Key ResponsibilitiesLead by example by creating memorable, honest, and empowering customer connections.Assist in the training and...
-
Client Relationship Manager
vor 24 Stunden
Central Coast, Österreich Buscojobs VollzeiteToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more.We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge).We have over 33 million users worldwide, and our platform is...
-
Client Service Manager
vor 1 Tag
Central Coast, Österreich Tideri Jobbörse VollzeitClient Services Manager Locations: Arcare Malvern East, Arcare Nirvana, Arcare Parkview About Arcare As one of Australia's leading aged care providers, we have 50 residences in QLD, NSW, and VIC, with more on the way!Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we...
-
Client Account Manager
Vor 4 Tagen
Central Coast, Österreich Healthcare Business Consulting Group VollzeitAre you a smart, fast, driven Client Account Manager who wants to be part of the most dynamic and creative Digital Marketing and Coaching Company in Australia?If you've got a passion for marketing & coaching, you're skilled in interpersonal relationships, and you're a lightning fast learner, you might just be the person we're looking for.We are an online...
-
Client Success Manager
vor 1 Monat
Central Coast, Österreich Summit Tech Pty VollzeitAs a Client Success Manager, you will be at the heart of our client relationships, ensuring their needs are communicated effectively to our internal team.You'll work closely with clients to understand their goals, providing tailored support and strategic solutions that align with their objectives.Your role will involve facilitating smooth communication...
-
Client Strategy Manager
vor 1 Tag
Central Coast, Österreich Tideri Jobbörse VollzeitPart of the Sentius Group, Sentius Digital is a leading, progressive full-service strategic digital agency seeking an experienced, energetic, knowledgeable, and inspiring Client Strategy Manager with demonstrated success at achieving outstanding digital marketing outcomes for clients.Our differentiation: Strategy First Our culture: People First Sentius...
-
Client Support Agent
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
-
Client Success Manager
Vor 2 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitAs a Client Success Manager, you will be at the heart of our client relationships, ensuring their needs are communicated effectively to our internal team.You'll work closely with clients to understand their goals, providing tailored support and strategic solutions that align with their objectives.Your role will involve facilitating smooth communication...
-
Client Support Officer
vor 1 Tag
Central Coast, Österreich Tideri Jobbörse VollzeitCompass Education Client Support Officer - Level 2 School and student management made easy, in one connected platform.About the role Come shape the future of education with us.We are Compass - smart school management in one connected platform.We believe that time spent in the classroom should be for learning and teaching.We are looking for an enthusiastic...
-
Client Relationship Manager
vor 4 Wochen
Central Coast, Österreich Flow Power VollzeitEnergy Solutions (Sales & Account Management)Create the renewable energy future, with usProvide exceptional account management to support and grow Commercial & Industrial customer accountsBuild a career pathway in Account Management and Business DevelopmentThe OpportunityThe role of the Client Relationship Manager is to create long-term, trusting and...
-
Client Services Manager
vor 1 Monat
Central Coast, Österreich Cognition Education Group VollzeitBusiness Development/Account ManagerLocation: Sydney/Melbourne/BrisbaneSalary: $100,000Our StoryWavelength is one of New Zealand and Australia's leading learning design agencies, working across both the education sector and workplace learning and development.We're in an exciting period of growth, and we're looking for the right person to join our Wavelength...
-
Client Success Manager
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitBenefits Join a high-performing team.Great company benefits.Lucrative Salary.Work-life balance.WFH benefits.As a Client Success Manager, you'll champion operational excellence and client satisfaction.By developing effective processes and collaborating closely with the sales team, you'll achieve the best outcomes for the business and clients.You will maintain...
