Windows 11/M365 Support Engineer
vor 1 Tag
About The Role: This role is pivotal in partnering with enterprise clients to provide innovative and reliable solutions, leveraging your expertise in Windows 11, Microsoft 365, and associated security tools.
It's an ideal opportunity for a motivated professional passionate about emerging technologies, skilled in tools like Purview, and eager to thrive in the consulting space by delivering impactful outcomes for clients.
Key Responsibilities: Hypercare Support: Provide post-production support for Windows 11 and Microsoft 365 (M365) components, ensuring seamless operations for users.Incident Management: Work in alignment with Service Desk processes to handle and resolve Tier 2 and Tier 3 incidents efficiently.Security Maintenance: Support and manage security components such as Purview Labelling, Data Loss Prevention (DLP), Microsoft Defenders, certificate-based authentication, and Entra ID configurations.Proactive Monitoring: Continuously monitor systems, identify vulnerabilities, and address security risks.Compliance & Auditing: Conduct regular security assessments to meet industry standards and best practices.Documentation & Training: Develop and maintain policies, procedures, and training resources for colleagues and clients.Collaboration: Partner with IT teams to integrate security and operational measures across the organisation.Client Consulting: Provide tailored advice and solutions to address specific client challenges.What We're Looking For: Technical Expertise: Demonstrated experience with Windows 11 and M365 components, including post-production implementation processes.M365 Proficiency: Hands-on experience with M365 applications such as Exchange, SharePoint, OneDrive, Intune, and Teams.Security Clearance: NV1 or NV2 security clearance is essential.Security Skills: Knowledge of Purview, DLP, and robust security frameworks with proven implementation skills.Consulting Experience: Previous experience providing high-quality consulting services to clients.Problem-Solving Ability: Strong analytical skills with the ability to work independently and manage multiple priorities.Excellent Communication: Ability to interact effectively with users at all organisational levels.Certifications Preferred: Relevant certifications in M365 security or related fields (e.g., Microsoft Certified: Security Operations Analyst Associate).Why Join Us? Work on innovative projects with industry-leading clients.Collaborate with a diverse team of experts in a dynamic and supportive environment.Access ongoing learning opportunities to grow your career.To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Dean Khan on or email and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability.
If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
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