Administration Assistant
vor 1 Monat
Administration Assistant
Offer ID: 63719
Métier: Support Functions / Admin Support
Contract type: Administration Assistant
Schedule: Full-Time
Country: Australia
Step into a role where you will be integral to the every-day operations of Equans Fire Protection Services in Salisbury North.
Equans, a leading provider of technical services across Australia & New Zealand, and globally, is on the lookout for an enthusiastic and experienced Administration Assistant to join our Fire Protection Services team at our Salisbury North office.
While it is preferable that you have exposure to multi-service, facilities management and/or maintenance business, it is not required.
About Us Equans is part of a global, technical services leader, and part of the Bouygues Group.
Our local team of qualified technicians and support staff delivers value for customers by balancing cost, risk, and performance, while having access to a global network of experts.
We design and provide customised solutions for our clients to support them in their energy, industrial and digital transitions.
With highly qualified employees across 20+ locations in Australia and New Zealand, we provide excellent technical expertise in design, installation, and maintenance, with a unique combination of skills in Mechanical, Fire Protection, AV and Electrical and Communications Services.
What You Will Be Doing Liaising with suppliers, contractors, customers, and technicians.
Providing exceptional customer service.
This role is highly process driven and includes: Invoicing (start to finish) Processing purchase orders Ordering parts required for technician jobs.
Allocating work and scheduling technicians.
Managing workflow within customer portals.
Providing administrative support to the Operations Manager.
Maintaining customer service documentation.
Following up on outstanding work and invoices.
A Typical Day Looks Like Triage work orders based on urgency to allocate to technicians.
Raise work orders using the client portal system and convert them into Pronto & Click.
Assess whether the work is local or rural.
Schedule a technician to the job.
Coordinate with technicians for parts required to complete jobs.
Produce quotes as requested by clients.
Invoice clients and upload completed paperwork to the client portal.
Provide excellent customer service.
What We Offer A talented team environment and learning experience.
Training for many aspects of the role.
Strong and supportive leadership.
Company paid life insurance.
Parental leave.
Volunteer leave.
Domestic violence leave.
Flexible work policy.
Dress for your day policy.
Employee Assistance Program.
What You Need Ability to pick things up quickly.
Ability to maintain a consistent pace and switch tasks as needed.
Strong verbal and written communication skills.
Confidence in asking for help or escalating queries when required.
Strong spreadsheet/excel skills and ability to maintain detailed records.
Excellent analytical skills.
Conscientiousness and reliability.
Openness to learn new computer systems/programs.
Intermediate to advanced computer & MS Office skills.
Next Steps If you are interested and meet the selection criteria, apply with an up-to-date resume via the application instructions on this website.
We thank you for your interest in working for Equans and advise that only shortlisted candidates will be contacted.
Please note that we can only accept applications from those with full unrestricted working rights in Australia.
Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.
We will not be engaging the services of a Recruitment Agency and ask all interested candidates to apply directly via this advertisement.
Place: Salisbury North, Australia
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