Community Lead
Vor 7 Tagen
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.
We're looking for people who want to make a meaningful impact on people's workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group's dynamic team and become a part of the community.
About the Role We are looking for an entrepreneurial, ambitious, outgoing and personable Community Lead whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Community Lead works closely with the Location Manager, Senior Location Manager, General Manager, and Operations Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving community events, creating partnerships and building lasting relationships with members. They are the go-to-person for sales-related activities for their space, working alongside managers to ensure financial goals and targets are met.
Duties and Responsibilities Member Experience Develop relationships with members and proactively understand their needsSolve member-related issues to help foster a collaborative communityIdentify opportunities on how the Hive can help achieve members' goalsAlways deliver and ensure a personalised, high-quality member experienceMake recommendations to the Location Manager on how to improve the overall member experienceSales Responsible for a variety of membership sales, packages, negotiations and closing of dealsMentor Community Associates and junior members of staff on how to conduct high-quality, informative tours, and provide feedback and areas for improvementAttend external and internal events and be representative of your locationManage pipeline and deal flow to ensure warm leads are jumped onFinance, Administration and Operations Organise member-welcoming and member move ins/outsHandle basic finance tasks, such as petty cash, invoicing and receipt of paymentsOrder pantry supplies in a timely mannerWork with Community Associates to ensure overall cleanliness of the space and venueWork with and liaise with Design team regarding maintenance, and improvements of space based on feedback from members and keen observationConduct quality control checks and address/solve issues immediatelyContent and Events Work alongside the Events team to brainstorm, plan and organise events, relating to the community's interestsDrive collaboration and partnerships across a range of different industries – E.g, cocktail-making workshops with a distributor, yoga sessions with an influential instructor etcLiaise with Art Department to ensure event collateral are well produced in a timely mannerEnsure calendar and notice boards are always updatedCapture a series of images showcasing the office spaces, events and community for social mediaCreate engaging content (captions and posts) for social media platformsEnsure events are consistently promoted in a timely mannerYou should have: Outstanding confidence and strong networking skillsPassion for and understanding of the Hive's mission and valuesCuriosity about entrepreneurial communities and startupsThe ability to demonstrate the Hive's core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others aroundA great sense of teamwork, accountability, mindfulness and the willingness to go the extra mile for members and your teamUniversity Degree holder is an advantage but not a must. Those with 'University of Life' should apply2+ years experience in customer service, sales, events or related industriesPrior experience in coworking, real estate or startup experience would be an advantageMust have strong verbal and written communication skillsExceptional organisational and multitasking skillsAbility to handle pressure and fast thinkingProficient in basic computer skillsFluency in English, any additional language is a plusBenefits: Competitive salary reflective of your growthVariety of discounts across our growing industry partnersA comprehensive training academy to support your growth and longevity with usEducation allowance to support external trainingA fun, dynamic working environment, working with a diverse, world-class teamRegular team and community events based on our four event pillars; Business, Community-building, Entertainment and WellnessAn extra day of leave to celebrate your birthdayAn annual dedicated day to volunteer at a charity of your choiceTwo days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations
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