Consumer Operations Executive

vor 4 Wochen

Central Coast, Österreich Tideri Jobbörse Vollzeit

Troocoo is thrilled to partner with an iconic Queensland sporting organisation to recruit a Consumer Operations Executive to join their passionate team.

This is a unique opportunity to leverage your technical expertise in membership and ticketing systems within a world-class, values-driven environment.

As the Consumer Operations Executive, you will play a key role in managing systems, databases, and operational processes that support membership and ticketing functions, ensuring they meet high standards of effectiveness, compliance, and user experience.

Key Responsibilities Systems & Operations Management: Oversee and maintain various systems, including Ticketmaster, CRM, Excel, and more, ensuring seamless functionality across the membership lifecycle.
Reporting & Insights: Work closely with the Data & Tech and Marketing teams to analyze data and generate actionable insights for improved customer experiences.
Member Experience & Communication: Develop and refine customer journeys, implement event communication plans, and handle transactional email delivery to enhance the overall member experience.
Compliance & Troubleshooting: Ensure compliance with relevant legislation, troubleshoot system issues, and maintain up-to-date privacy practices.
Collaboration & Stakeholder Engagement: Support membership growth and retention by collaborating with internal and external stakeholders to align efforts with business targets.
Key Skills & Qualifications The ideal candidate will bring technical expertise with proficiency in Excel, Eloqua, Dynamics, PowerBI, Ticketmaster, and UX design.

Analytical and reporting skills are essential, with the ability to leverage data insights to drive performance improvements.

Proven project management capabilities are critical, as this role requires managing multiple projects, ensuring timely delivery, and upholding high standards throughout all processes.

Additionally, exceptional communication skills are key, enabling the candidate to work effectively with both internal teams and external partners to achieve shared goals.

What's on Offer Join a high-performing, inclusive team where resilience, respect, and excellence are at the heart of everything they do.
This is more than just a job; it's a rewarding career within a dynamic and exciting environment where your skills and contributions will directly enhance the fan experience.

If you're a systems-savvy professional with a passion for operational excellence and a love for sports, this is your chance to make an impact with an iconic Queensland sporting brand.

Apply today to help shape unforgettable fan experiences and drive meaningful community impact.

Apply now through Troocoo to explore this exciting opportunity

#J-18808-Ljbffr

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