Consumer Engagement Advisor
vor 4 Wochen
Consumer Engagement AdvisorPart-time Position- 3 days per weekOnsite- Location Flexible Applications close: Friday 18th OctoberAbout ArcareAs one of Australia's leading aged care providers, we have 50 residences in QLD, NSW, and VIC, with more on the way
Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we do.Backed by a dedicated team of over 7000 employees, we strive to uphold our core values of Relationships, Uniqueness, Partnerships, and Flexibility, earning us a reputation that speaks for itself.BenefitsSignificant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more???????Paid Training and Development daysReward & Recognition programsEmployee Assistance ProgramAbout the RoleThe Consumer Engagement Advisor works across the whole organisation, driving, coordinating and leading continuous quality improvements based on consumer feedback .
This role will facilitate positive consumer engagement across the organisation, and provides high level advice to the Executive Team and would be directly reporting to the CEO.
We are seeking a professional with an ability to support and promote the development of consumer engagement across the organisation, influencing and negotiating changes, practices and services to improve quality and the consumer experience.The Consumer Engagement Advisor, is responsible for reviewing and monitoring consumer feedback function and processes (clinical/non-clinical) across Arcare Pty Ltd (Residential Aged Care & Home Care Services).Skills and ExperienceProven ability to develop positive relationships to influence and negotiate change;Strong clinical understanding and qualification;Strong knowledge of Aged Care Act, Standards, Guidelines and RegulationsPragmatic and logical in approach;Well-developed communication and interpersonal skills;Proven decision maker;Strong work ethic;Must be results driven and focusedAdvanced writing skillsAbility to liaise with Government departments and their representativesPrevious Aged Care quality systems experienceCurrent Driver's License Experience in consumer engagement related activitiesBe willing to obtain a National Disability Insurance Scheme (NDIS) check clearanceCurrent Drivers LicenseReady to ApplyIt really is our people and culture that set us apart, with our ongoing focus of working together as one team.
If you think this role is the right fit for you, we invite you to apply.
Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain).
Arcare values diversity within our workforce and is an equal opportunity employer.#J-18808-Ljbffr
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