Shannons Pty | Claims Advisor | Darwin
Vor 2 Tagen
Take the next step.
Be part of something bigger at Suncorp.
Suncorp Group is looking for a best-in-class Claims Advisor to provide exceptional customer service whilst driving commercial outcomes.
Suncorp Group is all about making a difference for people and in the communities, they call home.
Few areas of our business are quite as foundational in making that difference as our Claims teams.
They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.
What you'll do
Review workplace injury claims and assess liability, managing claims to a return-to-work outcome.
Obtain and review medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual claims.
Ensure legislative compliance timeframes are met in conjunction with ongoing review of medical, financial, investigative and rehabilitation reports.
Adopt appropriate strategies to resolve claims cost effectively.
Ensure early access to appropriate rehabilitation so that injured claimants can achieve optimal recovery from their injuries.
Provide an excellent level of customer service to the legislative authority, employers, and injured workers through compliance with legislation, timely response times and efficiency in processing.
What you'll bring
Previous claims management or customer service experience with a track record for delivering results would be desirable.
Ability to demonstrate compassion and empathy for the customer.
Strong priority management and organisational skills.
Excellent verbal communication skills – listen, build rapport, communicate complex information, and negotiate with a variety of stakeholders including claimants, third-party providers, external bodies and internal teams.
Well developed administrative and written skills and the ability to effectively manage all aspects of each claim within the restraints of legislation.
Strong commitment and a high degree of integrity to help meet and exceed customer expectations.
What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people.
Some of our benefits include:
Hybrid working – this role offers the opportunity to work from both in the office and from home.
Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths.
We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing.
This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee.
Why you'll love working with us
For over 100 years Suncorp Group has been driven by our guiding Purpose – to build futures and protect what matters.
To ensure we deliver on that Purpose, we've made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves.
With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities.
If you're looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment, join Suncorp Group today
Your expertise and dedication will help us continue our mission of making a difference in people's lives and communities.
Chase the Sun, apply online today
Your future at Suncorp Group awaits
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