Head Of Practice Operations

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Settle Easy is an innovative online conveyancing business that blends cutting-edge technology with the expertise of Australia's top conveyancers and property lawyers. We're committed to delivering customer-centric services at the core of everything we do. As we expand, we're looking for an experienced executive to join our team and help us revolutionise the conveyancing industry.
The Role
If you're an experienced Executive or General Manager passionate about operations, customer service, and relationship development, this is an exciting opportunity to be at the forefront of change in the property law sector. At Settle Easy, you'll make a meaningful impact in a supportive, inclusive, and growth-oriented environment.
With a strong focus on career progression, this role allows you to excel in your field while shaping the future of property law and conveyancing.
Key Responsibilities
This Senior Leadership role covers a diverse range of impactful responsibilities, including:

Human Resources (HR)

Recruitment: Develop and oversee recruitment strategies, partnering with managers to attract and select candidates who align with our skills and culture requirements.
Onboarding & Induction: Lead comprehensive onboarding programs to integrate new hires smoothly into our culture, systems, and workflows, fostering a welcoming experience.
Performance Management: Establish a structured framework for performance reviews, goal-setting, and staff development, ensuring constructive feedback and career growth.
Professional Development: Identify training needs, create development opportunities, and implement mentorship and educational programs across all staff levels.
Policies & Procedures: Ensure our HR policies are up-to-date, compliant, and accessible to all staff, promoting best practices across the team.

Resource Planning and Allocation

Resource Assessment: Collaborate with practice managers and senior leadership to anticipate resourcing needs based on client demand, project timelines, and workload forecasts.
Resource Allocation: Strategically allocate resources firm-wide to optimise project staffing, balancing workload and expertise to meet client needs effectively.
Resource Optimisation: Implement best practices to maximise resource efficiency and minimise downtime, keeping project teams adequately supported without overburdening members.

Learning and Development

Training Needs Analysis: Partner with senior lawyers and practice leaders to assess training needs across jurisdictions, ensuring our programs are consistent, practical, and relevant.
Content Development: Work with subject matter experts to create high-quality, jurisdiction-specific training materials for both internal and external use.
Delivery and Coordination: Coordinate and deliver training sessions, leveraging various formats (in-person, online, self-paced) to meet diverse learning preferences and schedules.

General Operations

Operational Strategy: Collaborate with senior leadership to drive operational efficiencies and streamline processes across all functions.
Process Development & Documentation: Develop and document clear, accessible processes for operational activities, ensuring consistency and understanding across the firm.
Awareness & Transparency: Foster transparency around processes and project-specific requirements, promoting effective communication and understanding among staff.
Cross-functional Coordination: Facilitate collaboration between departments and teams to ensure unified goals, especially for projects with unique needs or high-impact clients.

Account and Business Development

Client Relationship Management: Support senior leadership and account managers in maintaining and growing key client relationships, focusing on client satisfaction and engagement.
Business Development Support: Collaborate with account teams to identify growth opportunities, present client solutions, and pursue new business prospects.
Market and Client Analysis: Conduct or coordinate research on market trends and client insights to help inform business development strategy.
Culture of Innovation: Promote a culture of continuous improvement and innovation across the business.
Process Optimization: Identify areas for improvement and work with cross-functional teams to implement solutions that drive efficiency and enhance service.
Client and Partner Feedback: Engage partners and clients for feedback to refine services and elevate client experiences.
Industry and Technology Research: Stay updated on industry trends and emerging technologies to keep Settle Easy at the forefront of legal services.
Service Development: Work with business development to conceptualize and launch new service offerings, expanding our market reach.
Data-Driven Decisions: Implement data-driven processes to guide continuous improvement and track success.
KPI Tracking: Establish and monitor KPIs to measure the impact of improvement initiatives, reporting progress to senior management.

Key Position Requirements
Successful applicants will demonstrate the following:

Experience: Minimum of 10+ years in operations or management within a legal or professional services environment.
HR and Resource Management: Proven expertise in HR management, resource planning, and operational improvements in multi-disciplinary teams.
Learning & Development: Experience designing and implementing learning programs for a geographically distributed workforce.
Relationship Building: Exceptional communication skills and a natural ability to build strong relationships with clients and stakeholders.
Project Management: Strong project management skills, capable of balancing multiple responsibilities and deadlines.
Adaptability: Flexibility to manage changing priorities and resolve complex challenges effectively with a data-driven approach.
Technical Proficiency: Strong IT skills with a capacity to quickly adapt to legal tech and other IT applications.
Professional Presentation: A high standard of professionalism and presentation.
Organizational Skills: Ability to multitask and manage multiple responsibilities cohesively.
Attention to Detail: Meticulous attention to detail in all areas of responsibility.
Positive Energy: Enthusiasm, confidence, and a proactive, positive attitude.

Benefits and Perks

Supportive team and leadership
Career progression opportunities
Flexible work arrangements (remote and office-based)
Provided laptop for work
Professional development opportunities as the business grows
Exclusive discounts on conveyancing and third-party services

Join Us
We work hard, celebrate successes, and enjoy a vibrant, collaborative environment. If you're ready to bring your energy and passion to a fast-growing and innovative team, we'd love to hear from you.
Apply Now This is a permanent, full-time position starting in January, 2025. While reviewing your application, feel free to learn more about us on our social media channels.
Equal Opportunity Employer
Settle Easy is proud to be an equal-opportunity employer. We value diversity and are committed to fostering an inclusive and safe workplace.
Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Head of Practice?
How many years' experience do you have in property law?
What's your expected annual base salary?
How much notice are you required to give your current employer?

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