Executive Leader, Service Design And Transformation
Vor 2 Tagen
Executive leader, service design and transformationSkip to contentExecutive leader, service design and transformationManagement - Universities, Other (Education & Training) Full timeAdd expected salary to your profile for insightsTransformational leadership opportunity.Shape the future of professional and support services at RMIT University.Lead impactful reforms to enhance staff and student experiences globally.About the RoleThe Executive Director, Enabling Services Reform (ESR) is a pivotal executive leadership role within RMIT's Operations Portfolio, reporting directly to the Chief Operating Officer.
This is a rare opportunity to lead transformational change at scale, driving the comprehensive review and reform of the University's service delivery model across all portfolios and colleges.In this fixed-term, three-year engagement, you will oversee enterprise-wide service reforms, with a focus on operational excellence, digital enablement, and the strategic alignment of services with RMIT's vision.
You will lead a high-performing team and foster a culture of innovation and continuous improvement.
Your leadership will be instrumental in modernizing processes, simplifying systems, and delivering impactful staff and student experiences.Key ResponsibilitiesDesign and implement enterprise-wide service delivery reforms to improve efficiency, effectiveness, and service culture across RMIT.Oversee and manage the Enabling Services Reform Office, ensuring excellence in program management and governance.Challenge legacy processes and systems to anchor digital transformation and operational simplification.Lead the evolution of the Service Connect function to a future-ready state, enhancing accessibility and user experience.Deliver authoritative advice and strategic updates to the Vice-Chancellor, COO, and other key stakeholders.Prepare high-level leadership papers and briefs to guide strategic decision-making.Build collaborative relationships across the University to ensure alignment with RMIT's Knowledge with Action Strategy.To be successful in this position, you will bring:Extensive experience leading large-scale transformation and continuous improvement initiatives in complex organizations.Proven expertise in service model design and operating model transformations, with a focus on digital enablement and systemic simplification.Exceptional program management skills with a track record of delivering complex, multi-year reform programs.High order written and verbal communication skills, including experience preparing complex reports and engaging executive audiences.Demonstrated leadership capability, inspiring high-performing teams and fostering a collaborative culture.A strategic mindset, complemented by adaptability and the ability to lead in dynamic, ambiguous environments.QualificationsTertiary qualifications in a relevant discipline.Significant senior leadership experience, ideally within large, complex environments.About the Operations PortfolioThe Operations Portfolio enables an integrated, enterprise-wide delivery for best practice student and staff experiences.The portfolio incorporates the following functions: Data & Analytics (D&A), Finance, Information and Technology Services (ITS), Governance, Legal and Strategic Operations (GLSO), Office of the Chief Operating Officer (OCOO), People function and Property Services Group (PSG).The portfolio houses significant drivers and delivery components across the staff and student journeys and enables the overall experience for both groups.
The Portfolio is integral in bringing the RMIT Knowledge with Action Strategy to life.
Each of these functions supports the global operations of the University both directly as well as through its controlled entities.To ApplyPlease submit your CV and covering letter addressing your interest and suitability for this position by clicking on the 'Apply' link at the top of this page.For further information about this position, please see the Position Description hyperlinked below or contact Ben Cass via email .Position Description: Executive Director, Enabling Services Reform#LI-HybridApplications close Sunday, 12th of January at 11:59 PM.About RMIT UniversityRMIT is a multi-sector university of technology, design and enterprise with more than 96,000 students and close to 10,000 staff globally.
The University's mission is to help shape the world through research, innovation and engagement, and to create transformative experiences for students to prepare them for life and work.Our people make everything at the University possible.
We encourage new approaches to work and learning, stimulating change to drive positive impact.
Find out more about working at RMIT University, what we stand for and why we are an Employer of Choice.We want to attract those who will make a difference.
View RMIT's impressive standings in university rankings.We are better for our diversity .
When we listen to those who are different to us, or challenge us, we grow stronger together.
When we feel like we belong, we can achieve so much more.
We respect each other, embrace our differences and build a sense of belonging in our team and beyond.We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations.
Visit our Linkedin Life pages to learn more and see some of our most recent wins.RMIT has a strong dhumbali (commitment) to the employment, development and retention of Aboriginal and Torres Strait Islander people within a culturally safe environment; we strongly encourage applications from Aboriginal and Torres Strait Islander peoples.At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment.
We actively support and encourage people with disability to apply to RMIT.
To discuss adjustment requirements, please contact Dani (Senior Talent Advisor), via or visit our Careers page for more contact information - careersRMIT is an equal opportunity employer committed to being a child safe organisation.
We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age.
Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.We are a Circle Back Initiative Employer - we commit to respond to every applicantHow do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers?
Find all the information and tips you need on career advice.#J-18808-Ljbffr
-
Melbourne, Österreich Rmit University VollzeitExecutive leader, service design and transformationManagement - Universities, Other (Education & Training)Full timeTransformational leadership opportunity.Shape the future of professional and support services at RMIT University.Lead impactful reforms to enhance staff and student experiences globally.About the Role The Executive Director, Enabling Services...
-
Melbourne, Österreich Rmit University VollzeitExecutive leader, service design and transformationManagement - Universities, Other (Education & Training)Full timeTransformational leadership opportunity.Shape the future of professional and support services at RMIT University.Lead impactful reforms to enhance staff and student experiences globally.About the RoleThe Executive Director, Enabling Services...
-
Design Lead
Vor 4 Tagen
Melbourne, Österreich Australia And New Zealand Banking Group Limited VollzeitSelect how often (in days) to receive an alert:Division: RiskLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleRisk Metrics & Measurement Services Transformation is a newly established...
-
Design Lead
vor 2 Wochen
Melbourne, Österreich Australia And New Zealand Banking Group Limited VollzeitSelect how often (in days) to receive an alert:Division: RiskLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleRisk Metrics & Measurement Services Transformation is a newly established...
-
Design Lead
vor 2 Wochen
Melbourne, Österreich Australia And New Zealand Banking Group Limited VollzeitSelect how often (in days) to receive an alert:Division: RiskLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleRisk Metrics & Measurement Services Transformation is a newly established...
-
Transformation Lead
vor 2 Wochen
Melbourne, Österreich Cognizant VollzeitCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.Role Summary: The Transformation Lead will oversee and...
-
Transformation Lead
vor 1 Woche
Melbourne, Österreich Cognizant VollzeitCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.Role Summary: The Transformation Lead will oversee and...
-
Senior Transformation Specialist
vor 1 Woche
Melbourne, Österreich Rwr Executive VollzeitOrganisational Development (Human Resources & Recruitment) Full time RWR Group is a leader in the recruitment industry, with an impressive footprint spanning Retailworld, Hospoworld, RWR Health, and RWR Construction.Operating across Australia and New Zealand, we are known for our ability to connect exceptional talent with outstanding employers.Our...
-
Senior Transformation Specialist
vor 1 Woche
Melbourne, Österreich Rwr Executive VollzeitOrganisational Development (Human Resources & Recruitment)Full timeRWR Group is a leader in the recruitment industry, with an impressive footprint spanning Retailworld, Hospoworld, RWR Health, and RWR Construction. Operating across Australia and New Zealand, we are known for our ability to connect exceptional talent with outstanding employers. Our...
-
Executive Leader Community Assets
Vor 4 Tagen
Melbourne, Österreich Lg Services Group VollzeitExecutive Leader Community Assets & DesignLead the development of critical community infrastructure and make a lasting impact on the City of Launceston's futureThe City of Launceston is a lively and growing regional centre in northern Tasmania. Known for its stunning natural surroundings, rich history and vibrant, diverse community, Launceston offers an...
-
Chief Transformation And Technology Officer
vor 1 Monat
Melbourne, Österreich Execthread VollzeitChief Transformation and Technology OfficerThe Company is seeking a Chief Transformation and Technology Officer to lead a significant transformation program with a focus on enhancing the customer experience. The successful candidate will be at the forefront of reshaping the organization across all dimensions, including workforce culture, technology, skills,...
-
Executive Leader Community Assets
Vor 3 Tagen
Melbourne, Österreich Lg Services Group VollzeitExecutive Leader Community Assets & DesignLead the development of critical community infrastructure and make a lasting impact on the City of Launceston's future The City of Launceston is a lively and growing regional centre in northern Tasmania.Known for its stunning natural surroundings, rich history and vibrant, diverse community, Launceston offers an...
-
Chief Transformation And Technology Officer
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitChief Transformation and Technology Officer The Company is seeking a Chief Transformation and Technology Officer to lead a significant transformation program with a focus on enhancing the customer experience.The successful candidate will be at the forefront of reshaping the organization across all dimensions, including workforce culture, technology, skills,...
-
Melbourne, Österreich Tideri Jobbörse VollzeitExecutive Leader Community Assets & Design Lead the development of critical community infrastructure and make a lasting impact on the City of Launceston's future The City of Launceston is a lively and growing regional centre in northern Tasmania.Known for its stunning natural surroundings, rich history and vibrant, diverse community, Launceston offers an...
-
Service Design Lead
vor 3 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitWorking for this financial services organisation as a Lead Service Designer, you will lead the creation and visualisation of customer journey maps that reflect current state, as well as optimised future state journeys and Service Blueprints that enhance the user experience and align with business objectives.You will have a deep understanding of...
-
Service Design Lead
vor 3 Wochen
Melbourne, Österreich Talent International VollzeitWorking for this financial services organisation as a Lead Service Designer, you will lead the creation and visualisation of customer journey maps that reflect current state, as well as optimised future state journeys and Service Blueprints that enhance the user experience and align with business objectives.You will have a deep understanding of...
-
Quality & Transformation Lead
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitJob Role - Quality & Transformation Lead Location: Melbourne, Australia Mandatory Skills: 8-10 Years of experience in various transformational initiatives across service delivery and assurance space within Telecom domain Expert in Industry best practices like ITIL, Six Sigma, Lean, Agile applications.Roles And Responsibilities: Develop a Quality Management...
-
Solution Design Lead
vor 2 Monaten
Melbourne, Österreich Wipro Technologies VollzeitBrief Description The purpose of the Solution Design Lead role is to work closely with Business Capability Lead, Operational and Technical BAs, SEO Architecture, Network Engineers, BAU Solution Designers, and business stakeholders to define the solution vision, offer solution context to business requirements, help prioritize features, and deliver...
-
Servicenow Solution Design Lead
vor 2 Monaten
Melbourne, Österreich Wipro Technologies VollzeitBrief Description The purpose of the Solution Design Lead role is to work closely with Business Capability Lead, Operational and Technical BAs, SEO Architecture, Network Engineers, BAU Solution Designers, and business stakeholders to define the solution vision, offer solution context to business requirements, help prioritize features, and deliver...
-
Manager Business Transformation And Projects
vor 2 Monaten
Melbourne, Österreich Kinetic VollzeitManager Business Transformation and ProjectsJoin Our Team as a Manager of Business Transformation & Projects at Kinetic About Kinetic: At Kinetic, we're more than just a transport company—we're a driving force behind the future of mobility.As a leader in the transport sector, we are dedicated to delivering innovative and sustainable solutions that move...
