Field Service Manager

vor 3 Wochen

Central Coast, Österreich Club Assist Pty Vollzeit

Management (Manufacturing, Transport & Logistics)We're looking for a Field Service Manager to create value for Club Assist by leading the Roadside Responder network in our Roadside Operations team from North Brisbane to the Sunshine Coast.Bring energy, care and excellence to our Roadside OperationsAs our Field Services Manager, you'll play a critical role in leading, coaching, developing, and training the Team Coaches and Roadside Responder teams to ensure Club Assist continues to provide and deliver a quality service to all customers.You'll bring skill and passion as you and your team strive to adopt a safety-first culture, live by the values, and champion the Code of Conduct across the Roadside network.To energise your Roadside team, you'll:Coach and develop Team Coaches and Roadside Responders to ensure Roadside productivity meets contractual requirementsSupport the Roadside Operations Manager to proactively contribute and lead tactical meetings with the Roadside Team; ensuring adequate numbers of Roadside Responders (RR) are available to Club AssistAlways promote Club Assist Safety procedures by effectively managing all incidents and injuries and managing out of hours support as requiredManage employee performance, including performance reviews, employee recognition, capability building & succession planning, and proactively managing any performance issuesOversee the recruitment & selection of potential Roadside Responders to maintain adequate resourcing and be accountable for the induction and successful on-boarding of new Team Coaches and Roadside RespondersReview team performance and develop business improvement plans, as well as identifying development opportunities for the Team Coaches with the support of the Roadside Operations ManagerProactively suggest process improvements and new training and development opportunities through constantly reviewing KPIs and the performance management system, and field visits ("Ride-outs"), to ensure competent performance improvementSharp minds and trusted hands: here's who we're looking for:A leader to engage, support, reward and recognise the right activities to deliver value and support to the Roadside Responders teamSomeone who'll lead by example by demonstrating an appropriate management style, treating all direct reports with respect and dignity, and promoting equity and fairness.Proven operational management experience, with a strong track record of success in improving team performanceProven managerial and leadership experienceStrong internal and external customer communication and relationship skillsAbility to lead change and effectively manage initiatives.Proficient use of Microsoft Office Suite, Business Intelligence ReportingCustomer and Safety-first mindsetCurrent and valid Drivers LicenceIt's not a deal-breaker, but a technical qualification in the Automotive sector and service delivery management knowledge would be advantageousWho are we and why should you apply?Club Assist APAC are specialists in battery sourcing, storage and installation.
We bring the car battery that journeys with you, then gets you safely home again.
We support the energy systems that power companies, economies and careers.
And increasingly, we're developing sustainable tech that makes for a cleaner planet.We offer a range of great benefits, including 4 weeks of annual leave, professional development, health and wellbeing initiatives, and motor club and insurance discounts.
Beyond that, here's why our people say they choose us:Bring energy, purpose and care.Get hands-on today, with eyes on tomorrow.Find good people and real connections.Expect progressive leadership with heart.Want to succeed and be recognised by a company that truly cares?We have an exciting future ahead.
To get there, we need people who CAN, who DO and who CARE
If that sounds like you, we'd love to hear from you.
Check out the video below to see our values in action.Next StepsIf you're looking for a serious challenge in a culture of autonomy and flexibility, with a resilient and growing business, apply today
Please include your current resume and a short cover note relating to why you're interested and suitable for the role.Additional Info*We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant*All candidates will be contacted with an update on their application with a view to interviewing shortlisted candidates within the next couple of weeks.We are committed to Equal Employment Opportunities, Ethical Practices, and the principles of Cultural Diversity.
Club Assist is an Equal Opportunity Employer.Please note: You must have full Australian work rights to be considered for this role.
No Agencies Please.#J-18808-Ljbffr

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