Campaign Officer
vor 1 Woche
About the InstituteLocated on Gadigal and Bidjigal land (Randwick NSW), Black Dog Institute is the only Medical Research Institute in Australia to investigate mental health across the lifespan.
Our aim is to create a mentally healthier world for everyone.
For the past 20 years, we have been at the forefront of mental health research.
Leveraging our relationships with stakeholders and donors, we connect research answers, expert knowledge, and the voices of lived experience to deliver solutions that impact and boost the health care system for patients and practitioners alike.
Hybrid work, 1-2 days per week in office (choose your days, consistent team collaboration days where possible)35 hour work week, flexible hours agreementsFamily first, people first culture, we put our research into action at work to maintain mental health and wellbeingPet friendly workplaceThe RoleReporting to the Campaign Manager, the Campaign Officer will focus on participant support and community management of Black Dog Institute's fundraising campaigns (e.g., One Foot Forward, Mullets for Mental Health).
The Campaign Officer will be the first point of contact for all campaign inquiries and is responsible for responding to inquiries through email, social media, and phone.
This role will also assist with other campaign-related administration tasks and activities including VIP support, outbound welcome and thank you calls, data entry, etc.
Duties & ResponsibilitiesCampaign Administration• Answer fundraising inquiries through multiple communication channels including email, social media, and phone calls.• Provide outbound follow-up service for fundraisers and donors.• Perform welcome and thank you calls to VIP fundraisers to build and strengthen important supporter relationships as needed.• Complete additional administration and data entry processing as required.• Update internal documentation, including Confluence how-to process documents and frequently asked questions (FAQs).• Utilize independent judgment with impeccable decision quality and understanding of when and how to escalate.• Work with team lead and internal campaign stakeholders to answer fundraiser inquiries and improve shared processes and ways of working.• Other reasonable tasks as expected in line with campaign objectives when working within a rapidly growing and evolving organization.
Online Community Moderation• Identify and engage with our online community by analyzing and responding to content on company-owned and controlled social sites, such as a community forum, news site, live event, or a brand's Facebook page.• Moderate the campaign's paid social ads and comments, community Instagram page, and organic social media comments.• Support day-to-day moderation across multiple social media on our social media pages.• Engage in outreach communications with participants in our Instagram community for additional VIP support and relationship building, plus approval for user-generated content and Mullets lived experience stories.• Gather supporter feedback and report back to the social media and supporter relations team with information when participants and supporters require further action.
Work Health and Safety• Comply with all WHS legislation and BDI WHS Policy and Procedures.• Report any WHS hazards and significant issues to Head of Operations, People & Culture delegate.• Work in a safe manner, applying duty of care.
Skills & Experience Required 1-2 years' work experience in an assistant-level not-for-profit, customer service, or marketing communications role.Experience in moderating and coordinating digital marketing channels, particularly with sensitive and challenging content.
This includes social media platforms such as Facebook, Instagram, TikTok, LinkedIn, and X.Excellent interpersonal and oral communication skills, and the ability to work both independently and as part of a team.High level of attention to detail in grammar, writing, and proofreading.Ability to take a proactive approach and complete tasks on time and to a high quality.Demonstrated confidence and self-starter, with a passion for learning.Empathy or alignment with mental health and wellbeing.Funraisin platform experience or similar platform.Zendesk customer support experience or similar platform.Sprout Social community moderation experience or similar platform.Past experience producing photo and video content for organic and paid social media.EEO StatementBlack Dog Institute is committed to achieving a diverse and inclusive workforce that reflects our wider community.
We ensure equal employment opportunity for all, regardless of age, appearance, carer status, cultural and/or racial background, disability, gender identity, lived experience, religion, or sexual orientation.
How to Apply To become a part of the Black Dog Institute team, follow the link to ELMO to apply and submit your most up-to-date resume.
If you are shortlisted for the role, we will call you and let you know you are successful.
Please do not respond to any suspicious emails requesting you to upload your ID or personal details.
We are a 2022 Circle Back Initiative Employer and commit to respond to every applicant.
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