Customer Service Officer
vor 3 Wochen
Work type: Full Time (Permanent), 38 hours per weekSchedule: Positions cover shifts 24 hours a day, seven days per week as requiredAbout usQML Pathology is part of Healius Limited, one of Australia's leading healthcare companies, synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners, ensuring coordination and continuity of quality patient care.About the roleWe are seeking an individual who is highly motivated to become part of a passionate and engaged team. Your key responsibilities will include, but not be limited to, the following:Communication with medical staff, both onsite and off-siteAnswering enquiries, coordinating courier and medical centre collections, pathology results assistanceMaintain customer confidentialityLiaise with laboratory staffAbout youTo be considered for this position, you will need to have a great blend of skills, including:Sound typing/data entry skills (approximately 50 wpm with 98% accuracy)Previous experience or knowledge of medical terminology is preferredExcellent verbal and written communication skills, including the ability to liaise with individuals at all levels of an organisationA willingness to adhere to departmental and organisational policies and proceduresMust be a cohesive and contributing member of the team and display positive attitudes towards achieving outcomesStrong time management, interpersonal and organisational skillsExcellent telephone mannerStrong customer focus and general office skillsSound knowledge of Microsoft Office SuiteBenefits and WellbeingAs part of working for Healius, you will have access to a range of benefits including:A marketplace of exclusive discounts and vouchers from leading Australian and online retailers.Corporate health insurance discounts, banking benefits and novated leasing consultations.An e-learning platform with access to a library of courses and learning paths.An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.Fitness Passport – access fitness centres across Australia at a subsidised rateCareer growth opportunities across the Healius networkBeing a part of a large ASX-listed organization focused on delivering positive outcomes to all AustraliansOur commitment to diversity and inclusionQML Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.Healius is committed to supporting Veteran Employment - Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.QML Pathology is committed to providing a safe working environment and taking all reasonably practicable steps to ensure that its people and the community are protected against vaccine-preventable diseases. The Australian Immunisation Handbook lists the immunisations recommended for health care workers.How To ApplyPlease click the 'Apply Now' button to complete the pre-screening questions and submit your application.If you would like further details please email ****** are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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