Desktop Support Engineer
vor 2 Wochen
(a) Desktop Technician will provide day to day local and remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution.
Providing fault analysis to customer's various core operating systems and platforms, as well as being able to provide support and apply desktop fault resolution for the approved application suite.
The ideal candidate should have 1-3 years' experience in Windows Desktop support.
Position Responsibilities and Functions Scope and Responsibilities Provide Mac and Windows, software, and hardware support, onsite in a corporate environmentStage, provision, and deploy IT machines to end users following established processesDiagnose, troubleshoot, and implement fixes for a variety of technologiesConfigure, troubleshoot, and deploy mobile devices & other audio/visual equipmentTroubleshoot VPNFollow appropriate KB articlesManage workload via ticketing softwarePrioritize and complete work in a group and independently with minimal supervisionCommunicate technical information to non-technical audiencesInventory management of IT assets including asset auditingOther duties as assignedExperience working in an ITIL environmentAssist in Mac and Windows transformation projectsReport under Wipro processes and org structureThis position requires the ability to work in a project-based environment requiring flexibility and teamwork.
Performs other duties as assigned.
Job Type: Casual
Schedule: Shift workApplication Question(s): Only people living in Melbourne must apply.Education: Bachelor Degree (Required)Experience: IT: 2 years (Required)Work Authorisation: Australia (Required)Work Location: In person
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